Experience

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  Logicalis Brasil

  • São Paulo, Brasil

  • Data Center Specialist

    • Sep 2023 - Present
    • São Paulo, Brasil

    Responsible for raising, designing and developing infrastructure projects for large companies. Focused on problem solving and high performance. Working with a complete portfolio of Cisco, Dell, PureStorage, Hitachi, EdgeCore, Vmware and Nutanix products. Support to the commercial team, carrying out presentations of solutions, assessments of complex environments and POCs. Leading sales teams enablements by administering technical and commercial training. Control of action plans for developing opportunities, partnerships and customer relationships, managing KPIs and presenting results.

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  Dell Technologies

  • Inside Product Specialist III

    • Apr 2022 - Aug 2023

    Data center specialist focused on meeting the demands of customer acquisition projects. Responsible for conducting all service from the first contact, elaboration of the technical project, sizing, quotation/price, presentation of the solution, negotiation until the finalization of the purchase.Specialized in the architecture of servers, storages, switches, connections and cables, as well as in the allocation of adequate licensing for each application, in addition to everything that is included in Dell's sales portfolio for data ceters. Pre-sales service, relationship with end customers and Dell resellers, as well as partner distributors.

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  NZN

  • São Paulo, Brasil

  • Infrastructure Analyst

    • Jul 2021 - Apr 2022
    • São Paulo, Brasil

    Responsible for ensuring the smooth operation of the local infrastructure. Troubleshootings to identify equipment failures. Monitoring of the physical physical network environment. Management of users, accounts, groups, permissions and domains. Device and document inventory control. Installation of equipment, firewall, switch, cameras, routers, access points, rack assembly (CPD) and network cabling. Equipment maintenance, notebooks, desktops and printers. Follow-up of calls, incident records and requisitions, purchase of materials and equipment.Cost control of infrastructure expenses, negotiation and cost reduction, contact with suppliers and new business.Responsible for administering: Keeper password vault, Microsoft Office 365 licensing, Adobe Creative Cloud, Bitdefender, Google Workspace.

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  FEMME - Laboratório da Mulher

  • Osasco, São Paulo, Brasil

  • Technical Support Analyst

    • Jul 2020 - Jul 2021
    • Osasco, São Paulo, Brasil

    Responsible for ensuring 100% effectiveness in the operation of the medical laboratory infrastructure. Internal support service for Femme employees. User and group control via Active Directory, folder sharing, permissions. Maintenance and management of printers, Windows PrintServers, scanners, thermosensitive label printers. Maintenance of local computers, verification of hardware and software, exchange of parts, availability of equipment. Remote support for all laboratory units, registration and control of internal cases. Configuration and availability of phones and the internal network. Guarantee of functioning of the internet links, as well camera systems, Intelbrás DVR.Support in the verification of medical systems, printing and scanning agents, ultrasound machines, image printers and reports. Routine verification of routers, availability of Wi-Fi networks. Bitdefender antivirus management, allowing and blocking sites, devices, ports and exceptions. Microsoft Office 365 license management.

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  SecuriSoft do Brasil

  • São Paulo e Região, Brasil

  • Sales Executive III

    • Apr 2018 - Mar 2020
    • São Paulo e Região, Brasil

    Management of resellers/partners, planning of monthly and quarter goals. Organization and control of forecast and incentives for raising sales. Prospecting new channels and end customers. Conducting presentations of the distributor's products in person and remotely. Offer of best business options based on the analysis of the structure and needs of the client. Registration and periodic updating of resellers and customers.Proposal development and negotiation. Follow-up of sales processes, including carrying out POCs or trials together with the team pre-sales and customer IT. Assertive negotiation in closing sales. Support for other sellers and teams in more complex negotiations.

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  ALPER CONSULTORIA EM SEGUROS

  • São Paulo e Região, Brasil

  • Technical and Telecom Support Analyst

    • Feb 2017 - Apr 2018
    • São Paulo e Região, Brasil

    Answering requests from internal users via the GLPI system. Control of users and groups via Active Directory. Maintenance of computers, printers, cell phones and tablets. PABX management, and network groups. Cabling restructuring, connection of sectors via network. Management and Monitoring of VMware Servers. Control, blocking, releasing of ports and management of the Watchguard firewall. Support service to Microsoft Office 365 products. Analysis of telecommunications systems, monitoring performance and providing support to the area. Raising problem solutions, developing projects and monitoring the services contracted by the company. Direct contact with network and telephony operators, to achieve cost reductions in addition to performance improvements.

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  ApliDigital Comércio e Serviços Ltda

  • Brazil
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Pre Sales - Product Specialist

    • Oct 2015 - Feb 2017

    Pre and Post Sale of services and products focused on Information Security and asset management.Responsible for administering technical presentations as well as on-site and remote technical training.Also acting in the local deployment of Services and Products on the client and providing support.Product specialist: Kaseya, ESET Remote Administrator and Watchguard firewall.

  • Technical Support Analyst

    • Nov 2014 - Oct 2015

    User management, Active Directory, PABX (Alcatel Lucent), desktop monitoring, server maintenance and management (VMware and physicals), provision of internal support, Firewall (Watchguard) and SSL VPN (Watchguard) configuration, installation and basic configurations of TOTVS Protheus (smartclient for finance and invoices), management and manipulates the Kaseya tool for monitoring/auditing/inventory and supervision of machines and other company assets.

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  Websolute Brasil

  • Technical Commercial Representative - Cloud Computing

    • Dec 2013 - Oct 2014

    Prospecting for new customers and sales of cloud computing services, customer relationship and technical support service.Services and products marketed: virtual servers, Jelastic Cloud Infrastructure, website hosting, website construction, domain registration, email hosting and email marketing service.