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Dayana Ocasio is a seasoned professional with a strong background in finance, customer service, and community outreach. As a Membership Assistant at MNA, she has maintained the organization's database, handled membership dues, and provided support to members, bargaining units, and executives. Her experience extends to clinical and office leadership roles at Brockton Hospital, where she supervised staff, managed office procedures, and provided medical training. Ocasio also worked with the WIC organization, providing nutrition counseling and assessing family needs. She holds a Certificate in Medical/Clinical Assistant from the National Education Center and a Labor Studies Certificate from the University of Massachusetts Boston. Fluent in Spanish and English, she excels in public speaking, marketing, and human resources.

Experience

    • Membership Assistant
      • Feb 2006 - Present

      Responsibilities include record maintenance of MNA database, posting, compliance and collection of membership Dues in accordance with established policies and contractual language. Assist Members with questions, Payment plans, and Web guidance. Communicate with MNA bargaining units to request and provide updates. Participate in Rally’s, pickets and strikes at several places such as Boston State House, Washington DC, Philadelphia, and Maine. Assist with educational programs, conferences, conventions and other events as needed. Worked independently during a union organizing campaign for NUHW in California and also canvassed in my community during MNA and CSJ supported political campaigns Provided volunteer Support with several ballot initiatives for MNA and CSJ.

    • Lead Medical Assistant
      • May 2000 - May 2006

      Responsibilities included clinical and independent office leadership duties, surgical and office appointment scheduling, set up and assist in various minor office surgical procedures and routine office visits. Assessment of patient calls and called in scripts. Notified patients of results and follow up according to physician requirements. Completed OB high risk assessments and handled prior authorizations for health insurance companies. Ordered medical supplies, monitored efficient flow of office and clinical procedures and functions. Lead responsibilities included signing off time cards and supervision of 3 other employees- 2 secretaries and 1 nurse 1 medical assistant. I also provided clinical and office training of student medical assistants participating in externship programs.

  • WIC
    • Brockton
    • Nutrition Assistant and community referall specialist
      • Jan 1995 - May 2000
      • Brockton

      Provided families with nutrition counceling and also completed assesments for eligibility. Completed evaluations of families over all needs in order to direct refferals to other community programs.Also Worked closely with the Brockton Neighborhood Health Center to provide health refferals to non english speaking families.

Education

  • NATIONAL EDUCATION CENTER
    Certificate, Medical/Clinical Assistant
  • University of Massachusetts Boston

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Health, Wellness and Fitness”

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