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Dawn Wiggers is a seasoned professional with 20+ years of experience in telecommunications, product management, customer service, and team building. She has held leadership positions in various industries, including account management, project management, and operations management. Dawn has a strong educational background in management from Baylor University's Hankamer School of Business.

Experience

    • Accounting Clerk
      • Nov 2021 - Present
      • Belton, TX

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Accounting Specialist
      • 2007 - 2019

      Skillfully performed all accounts receivable tasks for leading telecommunications training and consulting company. • Worked proactively with other departments and customers in identifying and resolving AR related issues, maintaining minority certifications, and preparing internal/external aging, prepaid, sales reports. • Prepared all customer invoices and processed all payments.• Executed all collection efforts that resulted in bad debt write offs to less than 1% yearly.

    • Operations Specialist
      • 2000 - 2007

      Maintained schedule of over 1400 training days/month, collaborating with SMEs, sales and customers, arranged travel for sales and SMEs, worked with printer to ship all course materials to training sites worldwide, coordinated with on-site customer contacts to provide necessary equipment and excellent classroom experience, accounts payable, accounts receivable, reviewed all company expense reports for accuracy, facilities management, general office management, event-planning, several office moves, edited course material, and voiceovers for eLearning.

    • Manager
      • 1986 - 2000

      Managed a privately-owned business with sales over $700k and 14 employees. Scope of responsibilities included: developed and monitored quality standards to ensure customer loyalty, negotiated price agreements and established prices for all products to guarantee gross margins, provided procedures and specified objectives for sales, delivery, design departments, established daily/weekly priorities to maximize efficiency, managed the entire staffing process, maintained accurate AR, AP and payroll records. • Accountable for consistently controlling inventory to achieve a COGS of less than 33%.• Successfully forecasted and planned for special events/holiday production to decrease waste and maximize profit.

Education

  • 1980 - 1984
    Baylor University - Hankamer School of Business
    BBA, Management

Suggested Services

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Industry Focus. “Telecommunications and Networking”

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