Experience

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  Little House Bakeshop

  • Beacon, New York

  • Owner & Head Baker

    • Aug 2014 - Present
    • Beacon, New York

    • Manage all aspects of small batch, scratch “cottage” artisan bakery to include inventory controls, invoicing and catering services. • Responsible for creation of marketing plan, budget, accounting systems and programs as well as maintenance and creation of all website and so...

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  BIDKhome

  • Cold Spring, NY

  • General Manager - Director of Customer Service

    • Apr 2016 - Aug 2018
    • Cold Spring, NY

    Responsible for reorganization, digitalization, restaffing, training and management of the BIDKHome Customer Service Department to include order processing (email, web, rep company and ecommerce), customer communications and database, product inventory availability across multiple disciplines, i...

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  Morgans Hotel Group

  • New York, NY

  • Corporate Director of Reservations

    • Aug 2001 - Jun 2014
    • New York, NY

    Responsible for all areas of the reservations process to include creating and maintaining an annual budget of $3 million for the department. Managed first contact customer service for Morgans Hotel Group to include a 70 person voice and data center as well as a centralized PBX (operator) Depart...

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  Star Hotels

  • Florence, Italy

  • Director of Revenue Management

    • Sep 2000 - Aug 2001
    • Florence, Italy

    Began process of standardizing Reservations and Revenue Management procedures for the second largest independently owned hotel group in Italy.

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  Amsterdam Hospitality

  • New York, NY

  • Director of Revenue Management & Reservations

    • Mar 1999 - Sep 2000
    • New York, NY

    Established Central Reservations Office and Revenue Management Department for a group of 7 New York City boutique hotels.

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  The Michelangelo Hotel

  • New York, NY

  • Director of Reservations & Systems

    • Oct 1997 - Feb 1999
    • New York, NY

    Revamped entire selling strategy for Transient & Group Sales, Reservations and Revenue Departments (178 rooms) resulting in $2 million increase in hotels rooms’ revenue due to an increased average nightly rate of $45 per room per night.

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  Morgans Hotel Group

  • New York, NY

  • Reservations, Systems & Regional Revenue Director

    • Aug 1989 - Aug 1997
    • New York, NY

    Held various positions within Morgans to include Reservations Manager at Royalton, Reservations Manager & Systems Director at Paramount and Regional Revenue Director for New York.

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  St. Moritz Hotel

  • New York, NY

  • Reservations Manager

    • Aug 1984 - Aug 1989
    • New York, NY

    Held positions of Administrative Assistant to the Director of Sales & Marketing, Group Coordinator and Reservations Manager.

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  Corning Glass Works

  • New York, NY]

  • Executive Assistant / Showroom Manager

    • Aug 1982 - Jul 1984
    • New York, NY]

    Executive Assistant and Office manager for the New York City Sunglass Showroom.

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  Stevens Institute of Technology

  • Hoboken, NJ

  • Executive Assistant to the Business Manager

    • Sep 1979 - Jul 1982
    • Hoboken, NJ

    Executive Assistant to the Business Manager.