Experience

• 

  World Insurance Associates LLC

  • Worcester, MA

  • Account Manager 1 - Commercial Lines

    • Mar 2023 - Present
    • Worcester, MA

    Thomas J Woods Insurance is now a division of World Insurance Associates.

• 

  Ramsay's Sales Solutions

  • Spencer, Massachusetts, United States

  • Promoter - Independent Contractor

    • Oct 2012 - Present
    • Spencer, Massachusetts, United States
• 

  Thomas J. Woods Insurance Agency Inc.

  • United States
  • Insurance
  • 1 - 100 Employee

  • Assistant Commercial Account Manager

    • Dec 2022 - Apr 2023

  • Administrative Assistant / Receptionist

    • Feb 2022 - Dec 2022

• 

  The Body Shop At Home

  • Massachusetts, United States

  • Independent Beauty Consultant

    • Jun 2020 - Feb 2023
    • Massachusetts, United States
• 

  Self-employed

  • Spencer, Massachusetts, United States

  • Personal Care Assistant

    • Nov 2020 - Nov 2021
    • Spencer, Massachusetts, United States
• 

  Atlantic Fluid Technology Inc

  • West Boylston, MA

  • Bookkeeper / Project Manager

    • Jul 2019 - Sep 2020
    • West Boylston, MA
• 

  Atlantic Fluid Technology Inc.

  • West Boylston, Ma

  • Office Manager / Bookkeeper

    • Jul 2018 - Jul 2019
    • West Boylston, Ma
• 

  Babcock Power

  • Senior Administrative Assistant

    • Apr 2014 - Jun 2018
• 

  iSoftStone

  • Smithfield, RI

  • Business Analyst - Consultant

    • Aug 2011 - Oct 2012
    • Smithfield, RI

    Reporting and Analysis of project details. Building and maintaining reporting databases.

• 

  The Body Shop at Home

  • Senior Consultant

    • Aug 2007 - Apr 2009

    I love being a Pampering specialist. Looking to grow team. Feel free to contact me for additional information.Company closed At Home division.

• 

  Fidelity Investments

  • United States
  • Financial Services
  • 700 & Above Employee

  • Sr. Business Analyst

    • Jan 2005 - Feb 2009

    Reporting and Analysis of client Web Utilization.

  • Senior Business Analyst

    • Jan 2005 - Feb 2009

    Design, write and perform queries using SQL and BRIO to gather data needed by the business to make accurate decisions.Responsible for designing, preparing and distributing Scorecards for business measures in a timely manner, including business insight regarding the data.Fulfill Ad hoc Requests in addition to standard monthly reports, approximately 35-40 ad-hoc requests are received each month by the business requiring analysis and query definition & report generation. Responsible for consulting with the requestor to obtain query requirements, defining and running the query and providing the data back in a meaningful format, as required by the requestorLiaison between business teams and systems teams for new development and system requirements.Initiated and developed new query tables to provide better reporting for our clients.Redesigned pre-existing reports to show an accurate picture to the business.

  • Supervisor Technical Support

    • Jul 2000 - Jan 2005

    Supervising a team of technical support representative and eCommunications representatives. Created training materials for reps and worked to document and make sure the team met compliance regulations. Assisted in the creation of a Tier II level of representatives for further technical assistance.

  • Supervisor

    • Jul 2000 - Jan 2005

    Responsible for overseeing a team of 13 technical phone representativesWork closely with business partners including Development teams, Services Management, Product Management, Channel rollout teams and MarketingLiaison between support team and systems and business departments.Problem resolution and handling client escalated issuesScheduling representatives Representative developmentMember of numerous Project TeamsResponsible for developing and facilitating training for new and tenor representatives.Facilitated Team meetingsEstablished escalation procedures for Web based applicationsAssist in testing for enhancements, bug fixes and usabilityCreated and maintained Web based Collaboration site for the teamResolution of escalated issues

  • Online Services Representative

    • May 1999 - Jul 2000

  • Email Representative

    • May 1999 - Aug 1999

    Prepared and processed Internet-based emails to Clients and plan participants. Also, responsible for training other representatives, proofreading, editing and approving all responses to client emails, from our team.Provide participants technical support for the NetBenefits and Plan Sponsor Webstation.

  • Participant Services Representative

    • Jun 1998 - May 1999

    Assist 401(k) participants with various issues concerning their retirement plans Initiated various financial transactions including loans, withdrawals and exchanges

• 

  Computer Network Technology

  • Assistant to Project Specialist (Temp position)

    • Jan 1998 - Jun 1998

    Used data entry system to quote expired maintenance renewals with an annual volume of $1,000,000.Followed up with customers in an effort to book proposed maintenance contractsTracked the status of outstanding contracts and updated sales and service databases

• 

  Telegram & Gazette

  • Worcester, Ma

  • Customer Service Representative / Billing Specialist

    • 1996 - 1998
    • Worcester, Ma
• 

  Gymnastic Learning Center

  • Gymnastics Coach

    • Feb 1996 - Apr 1997
• 

  Bradlees

  • Worcester, Ma

  • Front End Supervisor

    • 1995 - 1996
    • Worcester, Ma

    Supervised front end cashiers and remote cashier throughout store. Supervised and ran cash office.Prepared cashier's schedules and trained new employees..Assisted in opening two new stores in the Worcester area. Helped train new supervisors and cashiers

• 

  The Fair

  • Customer Service Representative

    • 1990 - 1995