Experience

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  Independent

  • Personal Care Assistant

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  Independent

  • Personal Care Assistant

    • Apr 2015 - Present

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  Security Source, Inc

  • Wilmington, MA

  • CCTV Security Technical Customer Service Representative

    • Dec 2014 - Present
    • Wilmington, MA

    -Assist clients with CCTV system problematic situations-Contract technicians throughout the United States and Canada to Install, repair and maintain analog and IP-based CCTV systems, and network video management software.-Conduct appropriate bids for NTE productions-Manage specific client accounts for part shipment to technician or directly to client. -Arrange for damaged parts retrieval to warehouse via UPS or Fed-ex.-Troubleshoot CCTV systems that pertain to specific client accounts electronically throughout the United States-Assist contracted technician with installation of equipment, providing managers with logins and training classes on new equipment-Maintain ticket system with “real time" closeout for accurate ticket trackingTake incoming/outgoing technical support calls. Troubleshooting could range from setting up one of our manufactured devices for recording, networking and camera support.-Responsible for maintaining high volume of technical, vendor, client calls.-Evaluate new and existing products for changes/functionality-Utilize a consistent, active and open discussion with our support team to handle any current or pending issues

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  BCM Controls Corporation via Robert Half Employment Agency

  • 30 Commerce Way, Woburn, MA 01801

  • Contracts Assistant/Administrative Assistant

    • Oct 2014 - Nov 2014
    • 30 Commerce Way, Woburn, MA 01801

    Assist Contract Director original contracts, contract agreements, contract changeorders. Assistant the receptionist/Administrative Assistant with contractual bids, submittals, copies of contracts, additional request from Project managers, as well as any administrative duties. Assisted services department with collections utilizing B2B calls, emails and letters for submissions.

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  La Chic Mentoring Plus, Inc

  • Beverly, MA

  • Volunteer-Executive Director

    • Jan 2013 - Jan 2014
    • Beverly, MA

    Responsible to oversee the successful operation of the organization. Ensuring a solid foundation as La Chic Mentoring Plus, Inc.(LCMP) strengthened in its establishment. Oversee all acts of marketing, human resource, fundraising, Board of Director meetings, operations, and programming. Personal assistant to the president of LCMP. Passionate for the Mission and Vision of the organization by Building strong relationships with Contacts, Potential sponsors, local legislators, conducted B2B relationship-building, partnered with New Organizations. Motivator and creator of successful innovative programs, projects, funding improvements, student & parent satisfaction improvements. Conducted Marketing and Communicated with local media such as Newspapers, radio stations, News Television stations to promote fundraiser events. Communicated with celebrities to be special presenters at the events. Utilized my skills of MS Word, PowerPoint Presentation, Word Publishing, Adobe to create Brochures, Fliers, Policies & Procedures, Certificates for students, Logos for Back Drop, Handbooks, Educational Materials, Parent Permission Slips, Schedules, After-school Program Curriculum,and Ad Books. Created Templates, revised Original Documents, Developed, Implement, evaluated Plans, Policies, and Procedures. Exposed Sponsors to New Opportunities, Market Sponsors Operations. Provided support as a Problem Resolver, business disputes. Developed Growth Opportunity. Organized Community Events to raise Public Awareness Human Resource. Recruit/Supervise Volunteers & Interns. Distribute/Review all Volunteer Application. Distribute Background Checks. Managed Letters of Recommendation per Request

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  Calloway Labs

  • Woburn, MA 01801

  • Laboratory Biller

    • Nov 2008 - Oct 2010
    • Woburn, MA 01801

    Responsible to ensure claims were accurate for processing through problem solving, editing and researching information. Responsible for the timely submission of claims utilizing Elligence (billing system) and Horizon (Data Access) software. Verified aged accounts with Commercial, Medicare, Medicaid, Worker’s Compensation and MVA insurance. Oversee billing for various states throughout the country. Provided excellent services to patients and delivered vital team-support to employees, while continuing as a pro-active representative of the organization. Delivered effective training to new hire. Intrinsic performances resulted an increase of production and named as the go-to-person.