Experience

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  Visual Comfort & Co. (Formerly Circa Lighting)

  • Showroom Sales/Project Management

    • Aug 2022 - Present

    Collaborate with inside and outside sales team to drive sales to both trade and retail customers; continuously meeting showroom sales goal. Sustain superior project management and customer service through excellent written and verbal communication. Provide design and sales expertise through produ...

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  Trohv

  • Manager

    • Sep 2013 - Aug 2020

    Managed store and staff, found creative ways to improve sales. Ensured quality, aesthetic, energy, and overall vibe of the brand were achieved. Set daily tasks and agenda for staff, identified issues, and efficiently resolved them creatively and cost-effectively. Worked with outside sales reps an...

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  Dawn Hudson Design

  • Project Manager/Designer

    • Jul 2012 - Mar 2014

    Home organizing >>> Kitchen and Bath remodeling

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  Crate & Barrel

  • United States
  • Retail
  • 700 & Above Employee

  • Manager

    • 2007 - 2012

    Responsible for all personnel and operations within the store, including sales, customer service and design. Managed payroll, budget and controllable costs. Maintained a strong presence within the store through training and problem solving. Performed Human Resource duties including, interviewing, hiring, and written/verbal reviews of staff. Developed a positive work and shopping environment that embraced diversity and promoted sales. This resulted in annual sales between $6-$25 million, varied by size and location of store.Successfully marketed and increased sales by analyzing and monitoring sales records, and trends to anticipate consumer buying patterns on a daily, weekly, quarterly and annually basis. Lead, coached and developed all team members to execute company strategies and deliver results. Utilized principles and methods for showing, promoting, and selling goods including marketing strategy, product displaying, and sales control systems resulting in an increased in store productivity and sales leading to an increase in store profits. Managed issues in compliance with human resource guidelines.Tracked and reported store performance through a wide range of daily and monthly reports. Reports included volume, sales gains, inventory control and store expense control. Developed and cultivated a team of sales associates who achieved store goals and objectives. Mentored employees on store goals.Effectively communicated with store teams to review upcoming operational issues for the week as well as coached and motivated employees to the importance of delivering sales results. Ensured that teams executed and maintained operational, promotional, and visual merchandise standards. Planned window and store features to reflect current promotions and initiatives while appealing to our client.

  • Assistant Manager

    • 2006 - 2007

    Responsible for monitoring workflow of sales floor and creating staff schedule. Trained new staff members in sales, product knowledge and customer service. Coordinated aspects of bi-annual inventory providing feedback to store and area manager. Improved performance, efficiency and longevity of staff by creating a simple, yet effective training calendar. Increased profitability of last-of-kind/closeouts during bi-annual clearance sale due to pricing and selection.Created and led impactful monthly sales and product meetings.

  • Sales Manager/Customer Service

    • 2003 - 2006

    Mentored and coached sales team to increase sales. Promoted teamwork among commissioned sales staff. Approached customer service issues with a solution-oriented focus. Communicated with distribution center, corporate customer service and buyers. Streamlined workflow by creating structured way to resolve customer service issues. Encouraged sales associates to become the go-to person for their customers, improving their long-term relations and increasing their personal sales.Negotiated positive solutions with customers to make them a customer for life.

  • Furniture Sales Associate

    • 1997 - 2003

    Worked one-on-one with customers to create comfortable and unique spaces within their home.Utilized creative selling and design skills to develop long-term customer base. Shared product knowledge, processed custom orders, and engaged in customer service. Ensured clear communications with customers in order to exceed their expectations, reviewing care/characteristics to verify that the product was the right fit for the individual.Learned ways to comfortably close a sale and confirm customers are confident in their purchase. Achieved over $900,000 in annual sales, yearly.

  • Merchandising

    • 1996 - 1997

    Assisted the store designer with merchandise planning, floor layout changes and window displays. Trained department managers on company design standards. Increased overall store sales by problem-solving space and design issues with both store designer and manager.

  • Department Manager

    • 1994 - 1996

    Increased sales by relocating slower selling items into prime space and through customer service and merchandising ideas. Coordinated and maintained various departments on a rotating basis. Supported management team by training part-time staff on product and sales technique.

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  The Container Store

  • Sales

    • 2002 - 2004

    Solved customer’s storage and organizational challenges through product knowledge and service. Learned innovative ways to service customers in a value driven business.

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  Alex and Ivy

  • Assistant Manager

    • 1992 - 1994

    Sales, customer service and merchandising of furniture and home accessories. Assisted in the opening of several locations within the DC metro area.