Experience

• 

  The International Association of Machinists and Aerospace Workers

  • O'Hare International Airport

  • Flight Attendant

    • Dec 2010 - Present
    • O'Hare International Airport

    Union Member

• 

  Express Jet/United Express

  • O'Hare International Airport

  • Sr. Flight Attendant

    • Dec 2010 - Jun 2014
    • O'Hare International Airport

    Chicago Based Sr. Flight Attendant. Support the operation of flight safety and customer service. Coordinate, head count of passengers, safety related issues according to FAA rules and regulations. Report to Chief Pilot and First Officer, with respect to all aspects of each flight. In charge of all medical emergencies, along with flight safety, and responding to any and all flight emergencies. List of responsibilities include, catering, luggage stowage, cleanliness of aircraft, all ticketed passengers, announcements, and any emergency that arises.Have worked in In-Flight Training, showing flight attendants, all emergency equipment and requirements with respect to emergencies, planned and unplanned. With 19 years of flying experience, I mentor all new flight attendants with any help they may need.

• 

  The Soma Institute, The National School of Clinical Massage Therapy

  • Student

    • Oct 2009 - Nov 2010

    Upon completion of schooling, I will be a nationally certified Clinical Massage Therapist. I hope to work with people in onocogy units, and my goal is to help people feel better, physically and mentally, through massage.

• 

  Donven Homes, LLC.

  • Community Sales Manager

    • May 2008 - Nov 2008

    Managed Sales of Model Homes in Ashbury Woods Community closeout, and was coordinating sales for new phase 3 start-up in new community. Assisted buyers with option and upgrade selections, for semi-custom homes starting in 400k price range. Coordinated all sales responsibilties beginning with purchase agreement through closing. Maintained Model Homes and the production of new homes in construction.

• 

  Neumann Homes

  • Sales Manager

    • Oct 2002 - 2007

    Managed sales and startup of 257 single-family homes averaging in the 400k price range. Sold 160 homes in a 5 year period, with outstanding scores for customer service performance. Assisted buyers with all phases of construction from start up to completion of home, including option and color selections. Generated over 30 million dollars in sales in Chicagoland in a 7 year period.

• 

  King's Court Builders, LLC.

  • Community Sales Manager

    • Feb 2001 - Sep 2002

    Worked with homebuyers implementing custom changes to both exterior and interior of homes. Assisted buyers with option selections and color choices for semi-custom, and custom homes. Prepared Blueprints for Superintendents, submitted for architectural approval for developers, and Certificates of Occupancy. Assembled, closing information for title company. Responsible for weekely home model inspections and maintenance. Generated average monthly sales volume of 1 Million dollar plus.

• 

  Trophy Homes

  • Community Sales Manager

    • Nov 1995 - Mar 1997

    Generated pre and post construction sales for new construction, for homes priced 500k and up. Sold 28 of 38 townhomes in move-up price range, within a 7 month period. Cooridinated all sales responsibilites beginning with purchase agreement through closing, with a strong focus on establishing effective communications with customers. Ranked number 1 for customer service on an ongoing basis, with high referral rate.

• 

  Eastern Air Lines

  • Flight Attendant

    • May 1977 - Jan 1991

    Effective leadership and functional supervision of as many as 20 flight crew members. Proficient and highly experienced in various customer service functions. Background in training, scheduling and coordination with Captain of Aircraft for flight proceedings. Clear and concise spoken and written communications. Oriented to business profitability, and complete customer satisfaction. Position demanded initiative and judgement, as well as organized, analytical, and interpersonal skills.