Experience

• 

  Transamerica

  • Technology Service Manager
• 

  Transamerica

  • United States
  • Financial Services
  • 700 & Above Employee

  • Technology Service Manager

    • Feb 2013 - Present

    Provide leadership and direction including team development, performance improvement / management, and day to day allocation of resources for Business Analyst and Program Analyst functions.Manage relationships with critical strategic partners that resulted in improved services and quality in high profile technical areas. Effectively manage resources to ensure optimal performance of productivity in accordance with departmental goals and objectives.Responsible for overseeing budget, capacity planning, process improvements and hiring functions.Provide leadership in the setting and achieving of strategic and organizational goals.Responsible for the support and delivery of organizational project quality and implementation..

  • Lead Business Systems and Test Analyst

    • Jul 2012 - Feb 2013

    Directs project team in the development and implementation of detailed tasks, schedules, project estimates, resource plans and status reports.Mentored individuals to increase productivity, growth and knowledge.Skilled in leading long term projects, as well as ensures projects are aligned with company and industry standards and procedures.Lead successful implementations of process improvement by developing standards and implementing best practices for ease and reusability of requirements.Coordinates and manages requirement and testing functions for projects including project planning, execution, timing, functionality and quality.Provides leadership and direction on requirements gathering and facilitation practices to colleagues.

  • Senior Business Systems Analyst

    • Feb 2003 - Jul 2012

    Worked directly with various technical staff members to determine possible solutions, and communicate business and system impacts to Technology Services and Operations staff.Functioned as the primary liaison between the business line, operations, and the technical areas, throughout the lifecycle of projects.Conducted meetings and JAD sessions with stakeholders to collect business requirements and documented system solutions accordingly.Deployed project management methodology to complete projects on schedule with superior quality.Documented processes and procedures using the IBM Rational Unified Process framework to eliminate rework and increase consistency.Created test plans to test the accuracy of data present in testing environment.