Experience

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  Sirius Support

  • United Kingdom
  • Outsourcing/Offshoring
  • 1 - 100 Employee

  • Recruitment Specialist

    • Sep 2023 - Present

  • Subject Matter Expert

    • Oct 2022 - Present

  • Customer Support Representative

    • Sep 2021 - Present

    Pushing the boundaries of Remote Work, and offering Support As A Service via our unique tools and methodologies allows us to gain, as well as offer, great levels of improvement!We're growing, and looking to expand globally.

• 

  Crossover for Work

  • Call Center Concierge/Global Sourcing Specialist/Service Desk

    • Mar 2019 - Sep 2021

    Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the world's best talent for both technical and non-technical jobs. But we don’t just find the best, we also provide the tools, training, and relationship-building support to ensure success for long-term growth.Global Recruitment Strategist/Global IT Sourcing Specialist:- Work closely with the central operations in matters related to global sourcing.- Actively and passively source global candidates through numerous channels such as Linkedin, job boards.- Identify potential new advertising spaces.- Country research to identify and establish priorities.- Run campaigns on various job boards at both national and international levels.- Data-driven, run reports to identify and make use of said data to continuously improve sourcing strategies.- Sourcing for various positions ranging from the first line of support to senior executives.- Liaise with executives inside the company to better understand business needs and plan ahead in terms of sourcing strategies.- Vast LinkedIn Recruiter experience, boolean searches.- Experience across all seniority levels from entry to executive.

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  Crossover for Work

  • L1 Customer Support Engineer

    • Jul 2018 - Nov 2018

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  DXC Technology

  • Manila, Philippines

  • Problem Manager

    • Apr 2017 - Apr 2018
    • Manila, Philippines

    Working with a leveraged team liaising closely with DXC/HPE capabilities, client and third-party vendors to manage the ITIL based Problem Management process through its lifecycle. Examines trends and identifies opportunities for proactive problems to drive down incidents, prevent recurrence and improve client satisfaction.

• 

  Hewlett Packard Enterprise

  • Problem Manager

    • Feb 2013 - Mar 2017

    Working with a leveraged team liaising closely with DXC/HPE capabilities, client and third-party vendors to manage the ITIL based Problem Management process through its lifecycle. Examines trends and identifies opportunities for proactive problems to drive down incidents, prevent recurrence and improve client satisfaction.