Experience

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  HTN - Hospitality Training Network

  • Industry Support Services Manager

    • Jan 1995 - Present

    • Administration and management of the company’s information systems and processes.• Manage the processing of all AAC, DEEWR and DEC contracts within designated timeframes.• Development and management of the company’s “GEMS GT” IT Employee Management System to ensure efficiency and accuracy of all company records.• Represent HTN at DEEWR and any State/Territory DEC meetings or forums; and any education, career, trade and/or consumer events, shows or information sessions as directed.• The effective management, supervision and direction of the company’s Administrative Assistant and Reception personnel.• Statistical Reporting and/or Analysis of company operational reports, Government or Association funding requests, reports or information.• Establish and maintain strong, committed and mutually beneficial relationships with DEEWR contacts, all State/Territory DEC contacts, TAFE/RTO contacts, management and Industry Advisors.• Aid the retention of Host Trainers and Apprentice & Trainee employees through exceptional “field support,” customer service, the provision of timely information and advice.• Delivering Client Value propositions and solutions to all levels of the organisational structure, clients and stakeholders.• Co-ordination of the company’s Quality Assurance system and maintenance of the company’s QA accreditation.• Management and Co-ordination of the company’s ongoing compliance to the National Standards for GTO’s.

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  Hospitality Training Network Ltd.

  • Manager - Business Systems

    • Jan 1995 - Jun 2015

    As per Industry Support Services Manager.