Experience

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  CDW

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Support Specialist- Dev Ops Engineering

    • Apr 2013 - Present

    • Provide support for Internal Applications developed by CDW• Perform deployments to all environments for Internal Applications artifacts• Administer and support XebiaLabs Release Automation Tool• Worked directly with Developers and Management on builds and code deploy• Configure servers and provide server support during system outages• Administer and support CA Workload Automation Job scheduler• Provide off hours support for deployments, projects and testing• Respond to off hours support related pages and system alerts for CDW Business Systems

  • SR. IT Service Desk Technician

    • May 2012 - Jun 2013

    • Provided technical support to corporate headquarters for all manner of technology hardware and software in use throughout the organization• Support all CDW coworkers and sites in call center environment• Provided leadership, guidance, training and troubleshooting on complex issue’s with Service Desk Technicians• Lead on various projects including implementation and use of Box.com to CDW• Simulate or recreate user issues to better understand and resolve reported problems• Troubleshoot & identify 2nd level issue’s and route/ notify them to appropriate team• Maintain passwords, data integrity, and system security for the desktop environment• Install, configure, and troubleshoot computers, printers and other peripherals• Evaluate system configurations and software to ensure effective use of hardware resources• Plan, organize, and prioritize outstanding issues

  • IT Service Desk Technician

    • Sep 2011 - May 2012

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  JHT Holdings

  • Service Desk Lead

    • Nov 2010 - Aug 2011

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  CDW

  • Helpdesk Technician

    • Feb 2008 - Nov 2010

    The IT Help Desk is the internal customer service department for CDW coworkers. It is the primary interface between the user community and the IT department. Any technology or system related issues that arise during the normal course of business are directed to the IT Help Desk. They are responsible for assisting coworkers and/or troubleshooting problems over the phone or via e-mail in order to resolve as many problems as possible upon receiving first contact. In the event that they are unable to resolve the reported issue, the Help Desk is responsible for escalating the issue to the appropriate group and providing all relevant detail. The Help Desk is also responsible for working on projects that range from setting up new users to implementing new technologies company wide. Essential Functions: Provide technical support to coworkers for all manner of technology hardware and software in use throughout the organizationResolve system issues including coordination between users and other IT personnelEscalate more complex issues to senior level support specialistsMaintain passwords, data integrity, and system security for the desktop environmentSimulate or recreate user issues to better understand and resolve reported problemsInstall, configure, and troubleshoot computers, printers and other peripheralsPerform preventative maintenance, testing, and repair of computer hardwareEvaluate system configurations and software to ensure effective use of hardware resourcesPlan, organize, and prioritize outstanding issues

• 

  Prudential Preferred Properties

  • IT Support Specialist

    • Apr 2007 - Jan 2008

    IT Support Technician• Provided Support for 10 offices and its employees• Configured and Installed Network Components• Helpdesk• Assisted Network Administrator in building and implementing servers (Microsoft Active Directory, Antivirus)• Configured file shares for office’s staff and agents• Added and maintained Email and Active Directory user accounts• Setup and image computers using Norton Ghost

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  Koenig & Strey GMAC

  • IT Consultant

    • Aug 2006 - Dec 2006

    IT Consultant• Upgraded 200+ Workstations• Installed New Security Software and set Passwords• Configured Desktops• Upgraded and Changed IP Printer Network (Static IP Addresses)• Upgraded Memory (RAM) • Added and Maintained User Accounts