Experience

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  security management

  • security contractor

    • Jan 2014 - Present

    Independent security officer,Personal alcohol licence,Security industry authority licence,Red Cross "First aid in the workplace certificate,Full UK driving licence (car and bike ) and hygiene certificate

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  all security

  • S/I/A accredited

    • Apr 2014 - Jul 2014

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  The Thai Palace

  • General Manager

    • 1993 - 2014

    Overseeing all aspects to ensure the smooth running of this high quality well respected Thai restaurant

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  The Grecian Taverna

  • Front Of House Manager

    • 1984 - 1992

    Overseeing the dining room operations at the restaurant. Ensuring customer service skills and great communication were maintained by the waiters and waitresses who reported to the front of house manager.

• 

  The Holmbush Inn

  • Landlord / Licensee

    • 1980 - 1984

    Responsible for the commercial success of the pub & carvery. Duties ranged from front of house work to staff recruitment, marketing, accounting and stock / cellar control. The role required strong management, commercial and practical skills.• Interacting with customers (including serving food and drink) and ensuring that high standards of customer service were maintained,• Taking responsibility for the pub safety and security, including recruiting and managing security staff,• Overseeing compliance with health and safety regulations at all times in the pub, kitchen etc.• Organising and advertising events such as live music, comedy nights, quizzes and karaoke competitions, which involved researching and recruiting talent,• Running promotional campaigns to market house products,• Collecting and acting on customer feedback to improve the overall running of the venue,• Undertaking regular stock checks, placing orders with suppliers and restocking (which involved physical work),• Ensuring regular maintenance of the premises, including cleaning and repairs,• Recruiting, training and managing staff, including leading meetings to update and motivate staff,• Monitoring profitability and performance to ensure sales targets were met or exceeded,• Meeting with the regional manager to assess pub performance and set sales targets,• Ensuring that the pub adhered to various legal frameworks,• Maintaining relations with members of the local community, the police and liquor licensing authorities,

• 

  The Cooperage

  • General Manager

    • 1975 - 1979

    • Operational management: organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security, cash handling,• Working to ensure standards of hygiene were maintained and that the restaurant complied with health and safety regulations,• Ensuring high standards of customer service were maintained,• Financial management: planning and working to budgets, maximising profits,• Handling customer complaints and queries,• Overseeing the organisation / running of functions for wedding receptions, birthdays, business meetings, private party’s etc.• Controlling the smooth running of the silver service restaurant to ensure a high level of expected service was maintained at all times,

• 

  Don Giovani’s Italian

  • Assistant Manager

    • 1972 - 1975

    Ensuring the restaurant delivered high-quality food and drink and good customer service. However, it also included activities common to business managers within any industry, including overseeing sales, operations etc.• Assisting in the operational management: organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security, cash handling,• Working to ensure standards of hygiene were maintained and that the restaurant complied with health and safety regulations,• Ensuring high standards of customer service were maintained under supervision of the general manager

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  The Midas Restaurant

  • Management Trainee

    • 1970 - 1972

    Starting my career hospitality by learning and developing skills in all aspects of the industry