Experience

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  Sterling Care Frostburg Village

  • Executive Director

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  Sterling Care Bel Air

  • Administrator In Training

    • Nov 2022 - Present

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  AVENUES RECOVERY CENTER

  • Prince Frederick, Maryland, United States

  • Assistant Director

    • Nov 2020 - Nov 2022
    • Prince Frederick, Maryland, United States

    Successfully ran a 93-bed inpatient Drug and Alcohol rehabilitation facility. Managed between50-60 employees. Ran point on hiring, retention, and morale. Developed trainings and carriedout all performance evaluations. Processed all HR onboarding and processed payroll. Workedclosely with HR in maintaining all employee files.Assured the census was always full. Maintained and documented the level of care. Monitoredretention. Collaborated with UR and billing regarding insurance coverage and changes of level ofcare. Collaborated with Clinical Director & Case Management regarding discharge planning.Worked proficiently in excel to maintain census. Navigated the EMR to confirm all client’s chartswere sufficient.Maintained all compliance protocols and regulation standards. Assured the facility was up to paron all compliance for surveys and accreditation. Made certain all drills were complete.Completed stakeholders’ interviews and ran morning meetings. Managed all plant and propertyneeds and oversaw all day to day physical and logistical operations.

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  Purgistics

  • Baltimore, Maryland Area

  • Sales And Marketing Manager

    • May 2019 - Oct 2020
    • Baltimore, Maryland Area

    Developed and implemented marketing strategies to promote revenue growth generation for the company targeting brokers and designers.Leveraged social media and the website to attain my goal.Created highly professional proposals using Adobe InDesign.Worked with end-users and designers in implementing ideal space planning for a greater customer experience.Used problem solving to help users effectively make final decisions andalways provide an amazing customer experience.

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  SCI IT Solutions

  • Virginia

  • UX Designer

    • Jul 2018 - Dec 2018
    • Virginia

    Collaborating with business analysts, product managers, developers anddesign teams to redesign a complicated internal data portal for Verizon. Implemented Responsive Design and used Information Architecture to createhigh fidelity wireframes.

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  University of Baltimore

  • Baltimore, Maryland Area

  • Usability Testing

    • Jun 2018 - Jun 2018
    • Baltimore, Maryland Area

    Conducted over 20 user interview and contextual inquiries on new votingequipment for ES&S for the blind and low literacy users.Collaborated with the lead researcher and used affinity mapping to pinpointthe common issues

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  HiCap Management, LLC

  • Baltimore, Maryland Area

  • UX Consultant

    • May 2018 - May 2018
    • Baltimore, Maryland Area

    Conducted research and competitive analysis in the real estate industry. Completed a round of usability testing on the web site. Implemented best practices for the website to help create a more seamless experience for their users.

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  General Assembly

  • Washington D.C. Metro Area

  • User Experience Immersive Student

    • Dec 2017 - Mar 2018
    • Washington D.C. Metro Area

    Full time immersive User Experience Design program with over 500 hours ofprofessional training over the course of ten weeks. Utilized a hands on approach to combine past experience with newly acquired skills in design software, methodology, programming and formation of the UX process. Practiced user centered design practices, design thinking skills, team collaboration and client relations. Patagonia Live - created wireframes and used Axure to make a website to help people get back outdoors, showing users trending trips with the recommended products, in order to increase the purchases of patagonia products. The web design increased the ease of users navigating the website and taking care of their other pain points. Moxy - collaborated with 2 other designers revamping the Moxy’s website. Used the Ux design process to create the moxy insider, a responsive website which informes the users about events taking place inside the Moxy, allows users to sign up for events, chat with the crew, and access hotel services. Mia Via - Created a landing page for Mia Via. visually designed the page and coded it using HTML and CSS

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  Keeyp

  • Washington D.C. Metro Area

  • UX Designer

    • Feb 2018 - Feb 2018
    • Washington D.C. Metro Area

    Keeyp- This was a Pro Bono client’s scrapbooking app. Conducted user research, extensive user testing, and developed six features to help her minimal viable product using augmented reality.

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  HealthMarkets, Inc.

  • Baltimore, Maryland Area

  • Health Insurance Agent

    • Apr 2017 - Dec 2017
    • Baltimore, Maryland Area

    Made up to 500 calls a week, setting up between 8-10 appointments a week.Driving across Maryland, I would meet clients in their homes and sell between 3-5 policies a week. Successfully executed customer satisfaction to maintain and improve client relationships. Used problem solving skills in creating solutions for many clients and help them attain life and health and supplemental products.Provided excellent customer service in navigating through the complicated health insurance marketplace.

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  The McAdam Group LLC

  • Baltimore, Maryland Area

  • Property Management

    • Sep 2016 - Dec 2016
    • Baltimore, Maryland Area

    Managed the logistics and personnel for the construction and maintenance ofa 16 unit apartment building. Assisted with improving wide range of property management functions, toinclude primary focus on interfacing with existing and prospective tenants and delivering top-flight client service.