Experience

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  Water.org

  • United States
  • Non-profit Organizations
  • 700 & Above Employee

  • Sr. Impact Intelligence Analyst

    • Oct 2021 - Present

    • Responsible for data integrity & analysis• Design dashboards, data visualization, and UI• Collaborate with developers to enhance MIS

  • Impact Intelligence Analyst

    • Jun 2019 - Dec 2021

    • Lead social math for the app Float - floatforgood.com• Responsible for data integrity & analysis• Create dashboards and data visualizations• Collaborate with developers to enhance MIS

• 

  Colorado Department of Agriculture

  • United States
  • Food and Beverage Services
  • 1 - 100 Employee

  • Program Manager - Licensing and Customer Support

    • May 2018 - Jun 2019

    • Oversee the database management and customer relations for 12,000+ licensees• Analyze monthly revenue, employee performance, and renewal rates by creating pivot tables, charts and graphs in MS Excel• Develop Standard Operating Procedures for database management, email communications, and administrative responsibilities• Design and implement communication plans for licensee renewals based on trends in stakeholder renewal rates• Collaborate with division director and program managers to develop and apply strategic plan• Coordinate with project managers and third party developers regarding ongoing maintenance and system upgrades of database and inspection software to improve internal and external stakeholder's user experience• Create position descriptions, hire and train staff

  • Program Assistant II

    • Oct 2016 - Apr 2018

    • Oversee IT system planning and upgrades, ongoing maintenance, and customizations to aid in the development of new software programs by collaborating with project managers, division staff, and external developers on a large-scale agile software development project that facilitates Colorado compliance with federal AFRPS grant requirements• Lead department staff training for groups of 20-40 people on Microsoft Excel topics including: pivot tables, filters, sorting, and Vlookup functions• Promote process improvement by creating clear software support documentation• Analyze programs and create risk matrices standardizing the classification of businesses by priority level• Perform user acceptance testing of new licensing and inspection software• Update and improve layout of forms and affidavits into web and print friendly fillable PDFs• Craft special reports and create Google web forms to engage program stakeholders• Onboard new staff, lead group and individual trainings, research and procure new technologies• Enhance and maintain the Inspection and Consumer Services division website using Drupal 7

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  University of Denver

  • Denver, CO

  • Research Assistant - Senior Coder

    • Jul 2014 - Jun 2016
    • Denver, CO

    • Analyzed and coded social conflict events in Excel for Africa and the Arabian Peninsula• Compiled, cleaned and managed datasets for quantitative analysis and georeferencing• Trained new research assistants on coding protocol and best practices

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  Shotzoom Software

  • Tempe, AZ

  • Customer Relations Manager

    • Jul 2009 - May 2014
    • Tempe, AZ

    • Led database management projects to enhance the feature set of our applications resulting in higher customer satisfaction• Provided high quality customer service to a customer base of more than 2 million members• Produced and copyedited technical writing for company website, product User Guides and FAQs • Managed a team of four GIS, quality assurance and customer support representatives

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  Food for the Hungry, Inc.

  • Aceh Province, Indonesia

  • Internship - Program Development Officer

    • Jun 2008 - Dec 2008
    • Aceh Province, Indonesia

    • Assisted agriculture, women's livelihood and education team members in analyzing performance and setting goals to better engage beneficiaries.• Assisted country director in finalizing a Canadian Department of Foreign Affairs grant report • Utilized SWOT assessments to examine the feasibility of developing income-generating programs

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  Starbucks

  • Scottsdale, AZ

  • Barista

    • Jun 2005 - May 2008
    • Scottsdale, AZ

    • Brewed, mixed, steamed and poured liquid joy