Okay, let’s tackle this. So David Santos has 14 years of experience in customer service, which is a significant amount of time. However, his skills are quite basic - customer service, customer satisfaction, and customer support. These skills are in demand, but the pay for them can vary depending on the location. According to data, customer service representatives in the United States can earn between $15-$25 per hour. Considering David's location in Cedar Park, Texas, and his experience, I would estimate his hourly rate to be around $25. This is a relatively low estimate, as more experienced customer service professionals can earn higher rates. However, this is a conservative estimate based on the provided information.