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Bio

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David Samuel is a seasoned IT professional with 20+ years of experience in troubleshooting, networking, and technical support. He holds a Bachelor of Engineering in Computer Science and certifications from top IT vendors. He has worked with various companies, including InterTech LLC, Zawawi Business Machines (ZBM), Indian School Muscat, and more, providing installation, configuration, and maintenance services for servers, desktops, laptops, and storage systems.

Credentials

  • Sophos Certified Engineer
    Sophos
    Mar, 2020
    - Apr, 2026
  • Veeam Certified Technical Sales Professional
    Veeam Software
    Jan, 2020
    - Apr, 2026
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Jan, 2019
    - Apr, 2026
  • Dell Certified Systems Expert [DCSE] - Servers , Storage , Tape Library , Laptops & Desktops
    Dell
  • EMC Proven Professional Associate [ EMCPA ] - Clarion Foundations
    EMC

Experience

    • IT Service Engineer
      • Sep 2019 - Present
      • Oman

      Installation of Dell/HP Servers,SAN/NAS Storage Installation & Support for Microsoft Hyper V / vmWare Vsphere Support for Veritas Backupexec,Veeam,Altaro & Acronis BackupSolutions Enterprise Support for AMC Clients. Preventive Maintainance for Datacenter Support for Office 365,Outlook Support for Desktops,Laptops,Printers

    • IT Support Engineer
      • Jun 2006 - Aug 2017
      • Sultanate of Oman

      Installation , Configuration and Maintanance of DELL – Servers , Desktops and Laptops.Basic Knowledge of Dell Storage (SAN / NAS ) and Tape Drive Units.Handling day to day Support Calls of Servers , Desktops , Laptops and basic support for SAN , Tape Library and Switches.Handling Microsoft OS and Applications Support Calls – Microsoft Outlook.Projects Experiences in ZBMOman Methanol Company , Oman : Support of Dell PowerEdge 1955 Blade Servers , PE 6850 High-End Rack Servers Dell EMC – Clarion CX320 SAN ,Dell ML6020 Tape LibrarySaud Bahwan TOYOTA ,Oman : Installation of Dell Servers ,Storage , Tape Library,Belkin KVM Console Unit.Resident Engineer Experience – Deputed from ZBMMercedez-Benz , Oman[ Feb 2015 – Aug 2017]Functional Administration of more than 500 computers under Network. Installing, Upgrading and Troubleshooting Windows 7 for desktop, and Laptop.  Installing & managing Trend Micro Manage inventory report as per the auditing policy Installing and configuring local and network printers Remote Administration & Troubleshooting of desktops through Remote connectivity Call logging and ticketing system using tool Manage Engine.Oman Arab Bank , Oman[Sep 2013 – Jan 2015] Handling day to day support calls of UsersNational Bank of Oman [May 2010 – May 2011] Hardware Support for Servers , Storage , Tape Library , Desktops and Laptops. Helpdesk support for Users.

  • Indian School Muscat
    • Sultanate of Oman
    • IT Support Staff
      • Apr 2005 - Apr 2006
      • Sultanate of Oman

       Handling more than 300 Computers under Network. [XP / ME / Win 2000/98]  Handling Active Directory Services / Antivirus Updates Solving Network Problems, Servers and Desktops Hardware Issues  Installation and Management of Laptops, Printers and Scanners. Configuring Outlook

Education

  • 1999 - 2003
    Madha Engineering College , Chennai - Madras University
    Engineer’s Degree, Bachelor of Engineering in Computer Science

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Industry Focus. “IT Services and IT Consulting”

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