Experience

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  Home Bank

  • United States
  • Banking
  • 300 - 400 Employee

  • Vice President - Retail Group Lead

    • Feb 2017 - Present

    • Responsible for establishing a consulting process with Director of Retail and support partners to understand challenges and opportunities of the business while providing innovative solutions.• Ensure consistent execution of customer centric focus across the branch network.• Address and resolve customer escalation issues.• Provides direction and coaching to branch managers in order to improve customer and employee experience.• Support development and execution of plans to achieve operational risk and management goals.• Communicate a clear vision for retail business banking that is aligned with Home Bank’s overall vision, values, and goals, inspires, and engages people to create an inclusive, high performing, customer-centered culture.• Close sales and service performance gaps while designing support tools for market implementation.• Motivate and counsel staff; develop team member goals and objectives that provide growth opportunities; monitor employee performance and take corrective action as needed in a timely fashion.

  • Assistant Vice President - Banking Center Manager

    • Feb 2015 - Feb 2017

    • Model core values each and every day for the team in order to promote a customer centric focus that will drive the company’s success. • Create sales culture that is mutually beneficial to the customer and the company by building, nurturing, and growing relationships with clients that is focused around their ever changing financial needs. • Manage change within the organization in order to ensure positive customer experience while growing the business. • Promote team’s personal and professional development within the organization through positive reinforcement, goal setting, job shadowing, and education.• Collaborate with internal business partners in order to improve processes and procedures in order to create a more positive and productive customer experience. • Participate in volunteer events to enrich community we serve.

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  Bank of America

  • Dallas/Fort Worth Area

  • Assistant Vice President - Banking Center Manager

    • Oct 2010 - Feb 2015
    • Dallas/Fort Worth Area

    Lead team to sustainable results - Balancing risk and customer treatment to deliver a branded customer experience while maintaining operational excellence. Grows the business through deepening relationships with existing clients, leverages business partners to ensure every aspect of clients needs are met and expectations are exceeded. Lead others to perform - Develops team to deliver consistent customer experience while managing operational risks. Supervise and coach team to deliver on key plays while holding them accountable for delivering performance targets.

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  Wells Fargo

  • Baton Rouge, Louisiana Area

  • Branch Manager

    • Jan 1997 - Sep 2010
    • Baton Rouge, Louisiana Area

    Directed daily operations for a consumer lending office, including branch sales, business development, customer service, and credit analysis.Managed a staff of credit managers and customer service representatives in order to meet the needs of the client while increasing revenue for the company.Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers.Managed balanced performance through responsible lending and collection practices.Develop strong performing team through effective recruitment, coaching, and motivating techniques.Partnered with leadership to mentor junior managers with business development techniques as well as compliance processes to sustain operational excellence while growing revenue.

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  Target

  • Team Lead

    • Sep 1991 - Jan 1997

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  Army National Guard

  • Plaquemine, Louisiana, United States

  • Power Generation Equipment Repair

    • Jul 1991 - Jul 1996
    • Plaquemine, Louisiana, United States

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  US Army

  • Fort Bragg, NC

  • Power Generation Equipment Repair

    • Jun 1988 - Jul 1991
    • Fort Bragg, NC