Bio
Experience
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Sr Business Analyst IT Operations
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Manager, IT Global Ops IT
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Oct 2021 - Present
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Sr. Technical Project Manager - Global Infrastructure/Telecom
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Nov 2009 - Present
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Sr Network/Telecom Analyst
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2009 - Present
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Senior Telecommunications Engineer
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Jul 1999 - Feb 2009
Managed the UPS Domestic Voice Network covering 1800 sites. Oversaw vendor and project relationships for various voice services including: Network Access and Usage, Teleconferencing, Calling Cards, Equipment selection and Service and Equipment Implementations. Developed and provided process and procedure training for all voice equipment and services. Maintained monthly service provider invoice audits to assure compliance with contracts.Managed the successful implementation of voice network hardware in 25 to 30 buildings annually providing these sites with state of the art communication services.Delegated project tasks to both internal and vendor team members as required.Utilizing recognized Project Management Practices maintained the necessary documentation and reporting for all projects. Responsible for weekly and monthly project status reports outlining schedule and budget opportunities and risks.Experience with Nortel, Avaya, Cisco and Siemens hardware.Analyzed and implemented Network Access Optimizations saving up to $1 million in network costs annually. Optimizing Local and Long Distance access to provide cost effective voice services.Coordinated with on-site and vendor personnel to quickly get new buildings up and running allowing for new business opportunities to be realized. Managed contractors and subcontractors both remote and on-site.Created and delivered training material to voice service workshops keeping field personnel current on network and equipment innovations.Implemented and tested several vendor Voice over Internet Protocol (VoIP) equipment to analyze compatibility within the UPS Network.Realized cost avoidance of up to $500,000 annually through monthly service provider invoice audits.Created Request for Proposals (RFP) and analyzed responses to effectively find the most cost effective and efficient solutions for both equipment and network services.
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Finance Support Manager
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Jan 1992 - Jan 1999
Managed a staff of up to 6 Financial Analysts. Provided budgeting and performance reporting to Shared Services management.Created the Business Case Process to help Management prioritize IT Projects in order to provide the most effective Applications and Infrastructure for their IT Budget.Developed and Maintained the Financial Models to support Telecommunications Contract negotiations.Coordinated the preparation and Maintenance of the annual IT Budget for the Telecommunications and Shared Services Portfolios totaling over $400 million maintaining on or below budget status annually.Working with outside vendors created a Financial Training Curriculum for the Financial Analysis Staff.
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Senior Program Administrator
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Jan 1981 - Jan 1992
Increasing responsibilities in the Financial Support of Government Contracts in a Manufacturing Environment.Provided cost information necessary to support proposals for new business.Provided Sales and Bookings Forecasting for Contracts within the Tactical Programs Group.Created the Equivalent Unit Cost Model utilized to provide cost information necessary to provide the government required cost reporting.
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Education
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1982 - 1985Fairleigh Dickinson University
MBA, Management -
1977 - 1981William Paterson University of New Jersey
Bachelor of Arts, Business Administration -
1977 - 1978Bergen Community College
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