Experience

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  GlaxoSmithKline

  • Senior Information Scientist & Product Support Specialist

    • 2005 - Dec 2010

    - Evaluation, selection, deployment and support of end-user information tools (biomedical and competitor information).- Alerting strategy: implemented life-cycle management and transition to external systems.- Developed and delivered end-user training for internet and desktop information sources (e.g., TrialTrove, Pipeline, Reference Manager, Embase, Scopus) and provided user support.- Usage metrics: developed network metrics and compiled vendor metrics; analyzed metrics to support portfolio reviews, change management and training activities.- Change management: planned and implemented stake-holder management, communications and training/support for major product portfolio changes involving thousands of users.- Enterprise search engine: QA testing; developed and analyzed usage metrics; end-user training and support,

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  GlaxoSmithKline

  • Virtual Library Manager (US)

    • 2003 - 2004

    • Managed a staff of 5 in the provision of information, predominantly in electronic format, through electronic journals, books and document delivery services, with primary responsibility for electronic journals and metrics.• Led periodic reviews of the journals porfolio• Supported license negotiations through analysis of usage data and business need.• Managed the decommissioning of the RTP physical libraries.

  • Information Scientist, Published Information

    • 2001 - 2003

    • Led journals team in annual reviews of the journals portfolio, adjusting the content to fit business need and budget restraints, validating decisions with business representatives and transitioning toward the virtual library .• Influenced journal publishers (e.g., ACS, Lippincott, Decker) to improve interfaces and metrics to benefit GSK users.• Communicated the Virtual Library strategy to the business, participated in the rationalization of the print collections and establishment of the document delivery centers• Managed metrics collection and provided journal usage data and content recommendations to license negotiator for key publishers as well as participating in negotiation sessions.

  • Head, Library Services (US) - Glaxo Wellcome Inc

    • 1999 - 2001

    • Managed a staff of 10 to deliver targeted published information services to meet business needs via document delivery, 6 library collections of print materials and a suite of desktop electronic sources.• Maintained flat budget for materials despite rising costs by evaluating business needs and canceling less-used materials.• Contributed to a cost-saving initiative by closing one reading room with lower level of use (after consulting with key users and arranging services for them); over $60,000 in annual materials cost was saved and space valued at $300,000 was returned to the business for conversion to needed office space.• With UK counterpart, led the international process team, which inventoried and developed a funding model for the portfolio of published information products, which delivered electronic information sources to the desktop.• With a team of product specialists, rolled out a suite of desktop information sources to Latin American operating companies to put key information sources they might not otherwise have access to on the desktops of users.• Led a team which examined and evaluated current biomedical desktop sources and systems and recommended a short-term and medium-term strategy.• Gathered and reported metrics for Published Information (PI) products and services and represented PI on a team, which developed a value, scale for sources.• In recognition of the move toward virtual libraries, co-wrote a position paper on the trend toward the virtual library and its consequences for physical library facilities and contributed to a strategy paper on linking solutions.• Planned and implemented the rollout of the GW Product Thesaurus to local operating companies worldwide, providing them with promotional materials and user education materials.

  • US Published Information Process Leader & Content Manager, Glaxo Wellcome

    • 1997 - 1999

    • Developed and provided training and end-user support for a variety of desktop information tools (e.g., Ovid Medline and Current Contents, GW Product Thesaurus, TRiP, EndNote), increasing awareness within the company and enabling users to use the tools more effectively and efficiently.• Evaluated client information needs and identified sources and tools to meet those needs – for example, found toxicology sources on the web and recommended the purchase of RTECS to meet the needs of Occupational Health & Safety and Medicines Safety Evaluation.• Evaluated electronic versions of print sources such as the PDR and the Federal Register, resulting in their purchase and extended access to the products via the desktop• To provide a means of capturing and sharing ‘soft’ competitive information, participated in the functional design and testing of the Trip and Intelligence Reports database and rolled this product out in the US, providing training and support

  • Information Systems Analyst, Glaxo Wellcome

    • 1995 - 1997

    • Led a team, which developed a current awareness strategy and managed the conversion of alerts from external databases to Ovid, resulting in significant savings.• With international colleagues, conducted a study of the currency of various biomedical databases and various platforms, validating our choice of Current Contents as our primary current awareness source.• Developed a requirements document for alerting functionality which was used to evaluate end-user systems; liased with Ovid on design issues and testing of this new functionality. The result was an in-house alerting functionality that enabled us to maximize our use of the Ovid databases for alerting as well as searching.• Searched commercial databases to provide information required by business clients.

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  Burroughs Wellcome

  • Biomedical Information Specialist & Systems Analyst

    • 1980 - 1985

    • Responsible for updating and maintenance of in-house product information database; developed a program for detection of duplicate records.• Searched commercial databases and in-house product information database to provide clients with required information about diseases and therapies.• Identified and indexed biomedical literature related to Wellcome products; developed indexing policies and vocabulary for new therapeutic areas of anti-retrovirals and psychotropics.• Provided training to information professionals in Canada and France as well as the US.• Provided one-demand reference service at library reference desk.