Experience

• 

  Zambia Industrial Commercial Bank

  • Zambia
  • Banking
  • 100 - 200 Employee

  • Head Of Retail Banking

    • Apr 2022 - Present

  • Manager Retail Banking

    • Mar 2020 - Apr 2022

• 

  FNB Zambia Limited

  • Zambia
  • Banking
  • 100 - 200 Employee

  • Premier Manager - North

    • Mar 2017 - Apr 2022

  • Area Sales & Service Manager Retail -Northern Region

    • Nov 2015 - Apr 2022

  • Area Manager-North

    • Feb 2014 - Apr 2022

    Grow the Banks footprint via various channels i.e. branch, ATM, ectPeople developmentEnsure Branch ProfitabilityBusiness growth through branch sales growthBrand managmentCustomer complaint resolution Ensure cost management in all branches

  • Area Manager

    • Feb 2014 - Apr 2022

    1. Growing the Bank foot Print- Branch Network, ATM network, 2. Growing the Banks customer base 3. Fomulating of Growth Strategy for the North4. People development5. Grow the Bank Revenue and Cost control6. Manage operations of the Banks7. Customer Service and manage escaltions of complaints8. Recruit and retain the best talent10. Manage risk and ensure risk mitigation plans are in place.11.

  • Branch Manager

    • Jan 2013 - Feb 2014

    1. Set Branch Strategy in line with overall Business strategy2. Manage sales acquisition to ensure targets and met and exceeded3. Ensure customer get quality and consistent service4. Ensure branch productivity is high 5. Growth the Balance sheet6. Manage cost to Income ratio7. Indentify growth oportunities8. Train and develop staff 9. Manage customer complaints10. Manage bank Assets

• 

  First National Bank Zambia

  • Branch Administrator

    • Nov 2010 - Jan 2012

    Operations management; risk management, finacial reporting, cost control

• 

  FNB Zambia Limited

  • Zambia
  • Banking
  • 100 - 200 Employee

  • Teller and Sales Coordinator

    • May 2010 - Jan 2011

    managing cash and the tellers sales management and people development

  • Sales Consultant

    • May 2009 - May 2010

    generating sales leads and servicing banks customers, growing banks customer base organizing sales activities

• 

  Barclays Bank Zambia Limited

  • Ndola

  • Team Leader

    • May 2007 - Apr 2009
    • Ndola

    generate leads for sales teams coordinate MI for the region