Experience

• 

  Kopparberg UK (Cider of Sweden Ltd.)

  • Remote

  • Cosine Remote Account Manager

    • Jul 2023 - Present
    • Remote

    After more than a year and a half of successful work with Diageo, my partner and I decided the time had come to start a circumnavigation of the UK on our sailboat. Despite Diageo’s desire to keep me, they were unable to offer a remote position that would allow me to set sail. So, after much discussion with my manager and an ex-colleague, I moved to their sister-company to work on the Cosine account remotely. This would be the brand’s first fully remote position, and I was integral to getting it up and running, smoothing over the rough edges that are inevitable with a brand-new role, and providing regular feedback to improve the role and ensure that, should they decide to carry it on after the 3-month trial period, it is as beneficial as possible to the company and streamlined for the next hire.Although the role was partly created for me, there was still a lot of tough competition in securing the position, and I was up against some fantastic applicants who, like me, wanted to be the first to hold this position within Kopparberg. The remote account manager’s primary role is outbound cold calling to gain new sales. This also encompasses regular emails as well as telephone calls and video meetings. However, I also provide general client relations services, ensuring all customers, new and old, are well cared for and happy. In developing this role for the company, I regularly go through call sheets to cull/add relevant accounts and complete substantial amounts of market research, both independently online and via customer feedback. Thanks to my extensive knowledge and skills when it comes to sales, I have also been asked to provide several training sessions to aid my non-remote colleagues in hitting their targets and improving the sales process in general.

• 

  Diageo

  • Hampshire, England, United Kingdom

  • Sales Executive

    • Dec 2021 - Jul 2023
    • Hampshire, England, United Kingdom

    I started working with Diageo in December 2021 as a Hybrid Sales Rep selling spirits to around 300 bars, restaurants, and off-licences; supporting their customer needs, drinks, demographics, styles, and merchandising. I regularly liaised with stakeholders and landlords to keep them up-to-date with market trends, assist with problem-solving, and provide customer service.I over-achieved every target I was set while working with Diageo. In a constantly evolving and changing role, I was regularly looked upon by my managers and team members to find the best ways to achieve our goals while quickly learning new systems and work strategies. This often included creating training presentations and gathering evidence to be conveyed to higher management. In addition, I was often responsible for training new members of the team and regularly worked outside of my own territories to support struggling colleagues and help the entire team (and wider company) succeed. In addition to sales, I also took the initiative to assist the technical team with diagnosing and fixing equipment. Although this was outside of my comfort zone at first, I enjoyed this addition to my role, and my customers came to rely on me to assist them with almost any Diageo-related enquiry they might have, as they trusted me to go above and beyond to provide the best possible customer service at all times.

• 

  Upffront.com

  • Remote

  • Sales Executive

    • Jan 2020 - Jun 2022
    • Remote

    I saw an opportunity to work part time for a remote sales online company based in Germany called Upffront. They are a specialised Race and Cruising online sailing shop, renowned for their expertise and passion when it comes to all things boat related. When I started with Upffront, I had no experience in boat hardware, but pitched my liveaboard lifestyle, ambitious nature, and confidence to learn and succeed. And I got a chance. I found the role very rewarding and enjoyed the challenge of learning new ways to sell. As many of my previous roles have been face-to-face or over the phone, Upffront was an excellent chance for me to improve my online sales techniques as I responded to customer enquiries and provided specialist information via email, live chat, and more traditional methods including sometimes lengthy phone calls. Because Upffront is completely independent, I was able to get involved with my customers lives and dig deep to find the perfect products for their needs. This was, of course, very satisfying, and I loved it when happy customers sent me pictures or stories of how I’d helped them achieve their goals. Since working with Upffront, I have dramatically increased in confidence when it comes to online sales and was able to develop and grow the sales position within the company, adding a friendly face and different ways of thinking to improve the business overall. In June 2022, the position ended by mutual understanding as Upffront couldn’t maintain enough leads to justify paying for my time. I maintain a good relationship with my manager and ex-colleagues to this day.

• 

  Great Grass | The UK's Number 1 Artificial Grass Supplier & Installer

  • Bristol, England, United Kingdom

  • Sales Project Manager

    • Mar 2018 - Jul 2020
    • Bristol, England, United Kingdom

    After coming back from travelling in Brazil, I started working as a Project and Sales Manager for a Bristol landscaping firm. With my experience in the industry, client and business connections, and love of landscaping, I was able to help grow the business and take Great Grass to the next level during my time here.My role within the business included converting leads, installing at a higher/more professional level, and bringing more quality to the customer journey. My previous career journey with Turf King, and being regarded as one of the best in the industry, allowed me to help the company build on their already successful story. After a few years with Great Grass, the Corona Virus hit. Living on our sailing boat made this a particularly difficult time, as facilities closed, and the marina turned into a ghost town. So, we decided to leave Cardiff and my role with Great Grass to set sail to help a friend with some building work in France and see where our lives would take us next… Despite the global pandemic, this ability to travel and experience multiple adventures has been an experience I wouldn’t change for the world!

• 

  Turf King

  • Bristol, England, United Kingdom

  • Landscape & Artificial Grass Installer

    • Jan 2015 - Dec 2017
    • Bristol, England, United Kingdom

    Following a relaxed pub garden interview and a well-timed vacancy, I joined Turf King in January 2015 as a massive change from the office-based sales positions I’d work in previously. When I started working with Turf King, I might not have been the strongest or most knowledgeable member of the team, but a strong will to learn and the right attitude allowed me to quickly excel in this dramatic career change.The role initially involved groundwork, complete instal process of artificial grass, working in all weathers and in a small family-friendly team, where I worked for 18 months learning how the business ran from the ground-up. Thanks to my natural aptitude for the work plus my organisation and sales skills, I soon found myself leading teams and running the new “trade counter”. This involved me being the face of the company, selling to tradesmen and the public alike, in addition to holding installation meetings to prospective landscaping clients and managing my own diary. During this time, I was also working closely with the director of the company to implement new and innovative solutions to Turf King’s everyday struggles.I really enjoyed working with Turf King and the opportunity this role gave me to excel in a new career. I loved the variation of work that would be put in front of me and dealing with new challenges daily. I left Turf King in December 2017 as we went travelling to see friends in Brazil until late January 2018. The company had been struggling through the winter months, so we decided it was time to part ways.

• 

  Cruise.co.uk

  • Remote

  • Cruise Sales Specialist

    • Aug 2014 - Dec 2014
    • Remote

    A friend and ex-colleague of mine from Virgin Holiday Cruises recommended me for the role within Cruise.co.uk, believing it would be a good fit for me thanks to my history of success when working in the cruise industry in the past. This was a home-based sales role that required me to set up an ‘office’ in my home. From here, I would take phone calls, answer web-chat enquiries, write relevant blog posts for the company, and manage their social media accounts. I needed to show an incredibly dedicated approach to working in this way. I learned how to work independently and manage my own diary effectively, including creating and submitting my own rota and even forecasting my own sales. The job came to an end in December 2014 as I discovered that changes in the industry and my personal situation meant cruise sales was no longer something I wanted to be doing with my life. Although I will always look upon my time in companies such as Virgin, Gills and cruise.co.uk with fond memories, it was time for a break and a new challenge.

• 

  Mark Group

  • South West England

  • Home Performance Surveyor

    • Jun 2012 - Sep 2014
    • South West England

    Field Sales role covering south west England. Business to customer base selling home energy saving measures to save on utility bills. Generating my own leads from referrals and the strength of my communication skills.Working with Mark Group gave me the opportunity to get onto the road and meet clients face-to-face in order to advise them on ways to save energy in their homes. This was mostly by providing installation via government schemes, but could also incorporate a whole range of other energy-saving solutions. When I worked with Mark Group, they were the largest energy-saving company in the UK, and I was expected to provide the high-quality customer journey that our reputation required. The role allowed me to meet a huge variety of different people in their homes to accurately assess their needs and advise them on the most appropriate services available to them. As the role progressed, I was given the opportunity to undertake a lot of training including a City and Gills Level 3 qualification as an Energy Assessor. I was also heavily involved in training new members of staff and overseeing their work on a regular basis. I was also expected to complete my own lead generation using methods such as referrals and canvasing alongside my given leads. I left this job as I felt disillusioned with the industry and the frustrating changes in government funding, meaning I never knew quite where I stood in order to advise correctly.