Experience

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  GoodHire

  • United States

  • Support Representative

    • Feb 2019 - Aug 2019
    • United States

    Ensuring customer satisfaction with the products and services provided by the companyResponsible for being able to navigate and understand research strategies to fulfil accurate results for clients

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  Olive Garden

  • United States

  • Food Server

    • Aug 2018 - Aug 2019
    • United States

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  Carlos O'Kelly's

  • United States

  • FOH/BOH Supervisor, Baetender, Server

    • Oct 2017 - Aug 2018
    • United States

    •October2017-August 2018 • Responsible for managing a team of FOH/BOH employees, delegating responsibilities as necessary • Implementing policies in an effective way to ensure customer/company/employee satisfaction • Handling bank drops, managing cash drawers, responsible for general business accounting

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  Nelnet

  • United States

  • Customer Service Advisor

    • Aug 2016 - Mar 2017
    • United States

    • Providing inbound support to clients answering inquiries and troubleshooting access to applications and customer facing websites, working with a multi-line queue-based phone system • Working in VDI based environment, training new hires to familiarize with day-to-day systems, transferring and escalating calls using a ticket-based system

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  Gallup

  • United States

  • Interviewer

    • 2010 - 2015
    • United States

    • Outbound call center environment, data collection and input, customer service experience in a performance-based environment, working as a team to cover client-based needs • Multiple awards including a Team Member of the Month and multiple daily top producer awards