Experience

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  South West Trains

  • United Kingdom
  • Rail Transportation
  • 700 & Above Employee

  • Flagship Duty Station Manager

    • Sep 2013 - Present

    Main Purpose To deliver the Customer Service objectives in relation to Station Operations on a day-to-day basis through the Customer Service team at the stations whilst also ensuring that all staff under your control recognise and actively display the South West Trains values and behaviours in their service delivery. To take the lead in all activities relating to the day-to-day running of the station whilst on duty and lead the station team in all aspects of customer service delivery. Principal AccountabilitiesAssist in the management of train running performance at the stations and take action to minimise disruption and delay. Monitor staffing levels at the station to ensure that our obligations are met and opportunities to increase customer service are maximised. Monitor and maintain a safe environment for customers, contractors, the general public, and employees of all companies using the premises. Provide information, direction coaching and training for all employees in the customer service department. Carry out stages of the formalised Company processes. Manage our leased property to ensure that it is well maintained, safe and fit for purpose. Ensure all staff are regularly briefed on all activities that affect their area of responsibility. Carry out the requirements of the on call service as necessary.

  • Rail Community Officer

    • Oct 2012 - Sep 2013

    To help provide a secure working environment for employees and customers of Stagecoach South Western Trains, enabling them to go about their business without fear of violence, intimidation, or harassment. Enforcement of all railway legislation and other summary offences using both conventional reporting methods and fixed penalty notices. To prepare and submit written statements of evidence and to attend court to support prosecutions where necessary. Work as part of a team of Rail Community Officers and BTP staff to compile concise, comprehensive reports on activity witnessed, the use of powers conferred to the individual by the Chief Constable of the BTP. Pro-actively patrol known crime hotspot areas. Engage with railway employees and members of the public to ensure the safety and security of the network. Engage and establish relationships with the local community and non-railway agencies. To act as a witness in court where and when necessary. To actively engage in the prevention of anti-social behaviour. To supplement uniform presence at the scene of emergencies and major incidents. To respond to police requests in assisting control of access to sites, customer care assistance and any other appropriate duties.

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  S&D Training Consultants Limited

  • Locks Heath

  • Training Consultant

    • Jun 2012 - Aug 2014
    • Locks Heath

    Responsible for the learning,development and assessment of security and safety personnel on a range of subjects. Able to research, design and deliver a variety of training programmes including equality and diversity, a range of safety initiatives either as workshops or as on-going development programmes including first aid and risk assessing. Aware of their legal and organisational responsibilities for maintaining a healthy and safe work environment.Implemented a quality assurance and continuous improvement culture to all training interventions to meet Home Office, OFSTED, and HMIC including Force performance targets.Understand the assessment requirements of the main examining bodies such as OCR, City & Guilds and Edexcel. Successfully delivered Quality training after consultation with subject matter expertsResponsible for evaluating feedback by using prescribed methods and enhanced the effectiveness of future trainingHandled the tasks of maintaining and enhancing the customer satisfaction levels of the organisationLiaised with other departments and teams of the organisation to ensure smooth operationsImparted training sessions for various external organisationsResponsible for planning, creating and executing training programs and techniques to all levels of the organisationResponsible for Internal quality assurance and evaluating assessment of employees during workshops and training sessionsAssigned the tasks of designing, developing and maintaining learning and development programs for employeesCoached & Mentored on a one-to-one basis with learnersWorked collaboratively with top management professionals to determine personnel requirementsMonitored and accessed the performance of learners

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  Hampshire Constabulary

  • Hampshire

  • Police Officer/Trainer/Assessor

    • Oct 1987 - May 2012
    • Hampshire

    Responsible for investigating allocated offences, investigating allocated persons, research, develop & action intelligence, interview witnesses, arrest & interview suspects, deal with legal representatives, search persons & premises, identify and research series crime, apply for search warrants, apply for directed surveillance authority under RIPA, carry out static directed surveillance, plan and carry out operations, secure sanction detections including offences taken into consideration, compile and present evidential case files, attend remand in custody applications, assist with major and serious crime investigations, participate in local and force operations, give regular and effective service, with a willingness and ability to work extended hours to meet specific operational needs, willingness/ability to change duties to meet the needs of specific operations and work in plain clothes. Victim focused particularly with domestic violence victims and vulnerable adults.• Received Chief Officers Congratulations for excellent detective skills in connection with large scale detection of volume crime.INITIAL POLICE TRAINING AND DEVELOPMENT TEAM May 2007 – Dec 2008 Hampshire ConstabularyResponsible for all aspects of training, delivering training in Business Administration, Customers Services, Call Handling, Childcare and Management. Business development role, which improved market status, increased learner and employer contracts. Responsibility for all aspects of quality assurance. Planned training interventions for outside organisations and was responsible for teaching them.

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  HM Forces

  • Worldwide

  • NCO

    • Dec 1979 - Jun 1987
    • Worldwide

    Army Air Corp soldier working in locations around the world. Last main role was instructing with all ranks in the use of small arms and assessing them.