Experience

• 

  AVANI Hotels and Resorts

  • Dubai, United Arab Emirates

  • in Leisure & Corporate Sales

    • Aug 2018 - Nov 2018
    • Dubai, United Arab Emirates

• 

  Dunes Hotel Apartments Group

  • Dubai

  • Front Office Manager

    • Jan 2008 - Dec 2017
    • Dubai

    Managed all day to day operations of 80 units of fully furnished premium Hotel Apartments. Ensured that Dunes Hotels operates to the highest standards required by the Management. Managed all updated files personally pertaining to all Hospitality relevant Government entities such as DTCM, Dubai Economy, Dubai Civil Defence, SIRA, Dubai Municipality etc.Promote & market the business in maximum ways especially through Social Media. Ensure that every department head is aware of operational goals. Monitored the performance of the Hotel operational teams.Trains, cross –trains, and retrains all Hotel personnel. Evaluates the job performance of each employee. Maintains working relationships and communicates with all departments. Ensure implementation of all hotel policies and house rules. Resolves guest problems quickly, efficiently, and courteously.Cross check and approve any payment types, vouchers, paid-outs, and charges. Develop/maintain positive working relationships; listen and respond appropriately to employee concerns. Follow company policies and procedures; report incidents to General manager; maintain complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Conducts regularly scheduled meetings of all departments. Upholds the hotel's commitment to hospitality. Prepare performance reports.Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc. Managed all aspects of property Network system, including software maintenance, report generation and analysis. Prepare revenue and occupancy forecasting. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

• 

  Oasis Court Hotel Apartments

  • Dubai

  • Front Office Supervisor

    • Apr 2004 - Dec 2007
    • Dubai

    Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.Assign the room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily.Supervise Reception personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue. Monitor Front Office personnel, and particularly Guest Relations, to ensure those guests and repeat customers and other VIP’s receive special attention and recognition during check-in and while staying in the Hotel. Assists Front Office in personnel matters such as interviewing, appraisal, coaching, and counseling.

• 

  Highland Hotel & Resorts

  • Kerala, India

  • Front Office Assistant

    • Nov 1999 - Mar 2004
    • Kerala, India

    Registering guests and assigns rooms. Accommodating special requests whenever possible.Assisting in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understanding room status and room status tracking. Knows room locations, types of rooms available, and room rates. Used suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinating room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Taking same day reservations and future reservations when necessary. Knows cancellation procedures. File room keys ( only for manual room key hotels) Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit boxes used by guests. Uses proper telephone etiquette. Uses proper mail, package, and message handling procedures.Courier Mail Register. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Attends department meetings. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures, Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.