Experience

• 

  Suncorp New Zealand

  • Auckland, New Zealand

  • Business Analyst

    • May 2019 - Present
    • Auckland, New Zealand

    Involved in a range of projects and deliveries around insurance products and processes. Implementation of a new SaaS product for the company and building on existing ones

• 

  NZbrokers

  • Auckland, New Zealand

  • Systems Analyst & Administrator

    • May 2016 - May 2019
    • Auckland, New Zealand

• 

  Suncorp Group

  • Auckland, New Zealand

  • Business Analyst - Suncorp BT NZ

    • Nov 2014 - Apr 2016
    • Auckland, New Zealand

• 

  Vero Insurance New Zealand

  • New Zealand
  • Insurance
  • 300 - 400 Employee

  • Consultant (Vero Online Support Team)

    • Apr 2007 - Nov 2014

    Provided technical support and training to Vero staff, as well as Insurance Brokers and Agents in New Zealand. Deploying new products and technology to business as well as brokers throughout New Zealand.Assisting as Subject Matter Expert and consultant on various projectsCoaching and leadership in my role as Senior Consultant within the team

  • Senior Sales Support (AMP Contact Centre and Vero Agency and Partnerships)

    • Jul 2003 - Apr 2007

    Working with Business Development Manager to achieve sales and customer service targets for the business. Underwriting and risk assessment of domestic and commercial insurances. Managing the workflow and providing coaching to sales support in the team.Assisting with processing and review of fire and general policies - quoting, new business, renewal, endorsements

• 

  Auckland City Council

  • Concierge at Greys Ave building

    • Jan 2003 - Jul 2003

    Assisted staff as well as visitors at the Greys Ave Council building

• 

  Mirvac

  • Receptionist at Sebel Suites of Auckland

    • Jul 2000 - Jul 2003

    Provided customer service to the guests staying at Sebel Suites