See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

DL

David Lloyd

GM / Tech Connector at Lloyd Connect
Intro Book
Experienced IT Service Management professional with a proven track record of delivering ITSM solutions.
  • Claim this Profile
Location
Melbourne, Victoria, Australia, AU
Skills
  • It Service Management
  • Itil
  • Service Delivery
  • It Management
  • Service Management
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
David Lloyd is a seasoned IT professional with extensive experience in IT Service Management, ITIL, and service delivery. He has worked with various companies, including Lloyd Connect, Service Quality, Axios Systems, and Fujitsu Australia Limited, where he has delivered ITSM solutions and managed teams. He holds an MBA from AGSM @ UNSW Business School.

Experience

  • Lloyd Connect
    • Melbourne, Australia
    • GM / Tech Connector
      • Apr 2016 - Present
      • Melbourne, Australia

      Lloyd Connect are a HR Directors Magazine award winning agency, gold medals are consistently awarded for the services we deliver. At Lloyd Connect we are turning the traditional Recruitment Services approach around, and bring a high quality and cost effective approach to connecting employers of choice with high performing talent through Recruitment as a Service. This enables customers to recruit leveraging a monthly subscription pricing model with services personalised to match your business needs.We connect employers of choice with high performing talent.

  • Service Quality
    • Melbourne, Australia
    • Business Development Manager
      • Jan 2015 - Sep 2015
      • Melbourne, Australia

      Service Quality is a reseller for the Cherwell Service & Asset Management platform.This leading Service & Asset Management (SaaS) platform enables organisations to achieve ITIL process support with over 12 ITIL processes ticked off by the PINK Verify process out of the box.

  • Axios Systems
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Regional Sales Manager - ANZ
      • May 2010 - Jan 2015

      Lead the acquisition of new customers for our award winning IT Service Management solution assyst in the ANZ market.

    • Senior Account Manager
      • Nov 2008 - May 2010

      Lead the introduction, adoption and customer acquisition for our award winning IT Service Management solution - assyst.

  • Capiotech
    • Sydney, Australia
    • Service Management Consultant
      • Nov 2008 - Nov 2008
      • Sydney, Australia

      Assisted in a Managed Services bid response from an ITIL / ITSM perspective.Completed all ITIL based process requirements to ensure a highly compliant bid response.

  • Thales Australia
    • Manager Service Management
      • Jan 2007 - Nov 2008

      Deliver & Enhance Service Management processes to enable high quality IT Service Delivery for Thales Australia (4,000 staff) and other external customers. (Service Desk, Incident, Problem, Change and Service Level Management)New ITIL process development and implementation - Configuration, Capacity, Availability Management in 2008.Develop & delivered SLA KPI and Monthly Performance reporting frameworks.Maintain and deliver service improvement program to accelerate ITIL process maturity to 3 for core service support processes in 2008.

  • Datawatch
    • Sydney, Australia
    • Director Business Development
      • Jan 2004 - Feb 2007
      • Sydney, Australia

      Responsible for Solution Sales of ITSM / ITIL Solutions.Managed a small regional team for sales and consulting supporting a customer base of 45 clients in Australia and New Zealand.Bid ManagementPre Sales & Consulting ServicesProject ManagementRelationship Management.

  • NSW Department of Commerce - CCSU
    • Sydney, Australia
    • Project Manager
      • Jan 2003 - Dec 2003
      • Sydney, Australia

      Shared Services Consulting & Project Management.• Shared Services Delivery / Process Focus• ITSM / ITIL Consulting, Solution Design and Implementation• ITSM / ITIL Process adoption for non IT Service Delivery• Project Management• Vendor Management

  • Planwell Technology
    • Professional Services Manager
      • 2000 - 2002

      Business Service Management Sales & Account DevelopmentITSM / ITIL ConsultingProject ManagementPre Sales Consulting & Bid ManagementManaged a team of consultants responsible for the delivery of BMC / Remedy ITSM solutions.Managed a customer / product support organisation for Remedy ITSM solutions

  • Peregrine Systems
    • Sydney, Australia
    • Professional Services Manager
      • 1998 - 2000
      • Sydney, Australia

      Business Service Management Sales & Account Development ITSM / ITIL Consulting Project Management Pre Sales Consulting & Bid Management Managed a team of consultants responsible for the delivery of HP / Peregrine ITSM solutions. Managed a customer / product support organisation for Peregrine Servicecenter & Asset Center solutions

  • Fujitsu Australia Limited
    • Sydney, Australia
    • Project Manager
      • 1995 - 1995
      • Sydney, Australia

      ITSM / Service Desk Process Design and Implementation.KPI Reporting and Continuous Improvement.

  • Digital Equipment Corporation, Australia
    • Project Manager
      • 1994 - 1995

      Sales Workbench Rollout for DEC Sales staff in ANZ.Project Management

  • Australian Meat & Livestock Corporation
    • Sydney, Australia
    • Manager Operations & Support
      • Jan 1993 - 1995
      • Sydney, Australia

      IT Operations Management

  • MM Cables
    • Operations Manager
      • 1991 - 1994

Education

  • 1994 - 1994
    AGSM @ UNSW Business School
    MBA, Business
  • 1976 - 1980
    Saint Patricks College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Staffing and Recruiting”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles