Experience

• 

  Exibility, Inc.

  • Alamo, CA

  • IT Support Specialist

    • Oct 2012 - Feb 2014
    • Alamo, CA

    Performed cleanup / virus removal for over 45 systems from 20 different clientsReplaced faulty system hardware including drives, memory, laptop video cablesSetup over 50 new systems for over 20 clientsAdded software including LogicalDoc, FileCenter, Sage Timberline, Meridian Prolog and AutoCADJoined new systems to domains Used Active Directory to administrate user and system accounts on multiple domainsExecuted data migration, cloning and deletionInstalled and configured over 50 printersRe-installed drivers, configured port settings and softwareTested and diagnosed fax linesTroubleshot networks remotely and in person in over 80 ticketsWorked with ISPs to determine current service statusFixed various Router/switch/Firewall issuesCorrected VPN connection issues for users under several domainsManaged Carbonite online backup subscriptions for over 40 usersCreated over 30 Exchange, hosted exchange and POP email accounts for multiple domainsUtilized administrator webmail portals to add/remove accounts, reset passwordsMaintained servers using scheduled scriptsMonitored server hard drive space, preformed restartsAssessed old network hardware setup, recommended replacement hardware

• 

  US Army

  • Fort Bliss, El Paso, TX

  • Signal Support Systems Specialist

    • Apr 2009 - Sep 2012
    • Fort Bliss, El Paso, TX

    Acted as Information Technology department head:Provided instruction, attended weekly meetings, completed over 80 IT trouble ticketsActed as night air traffic controller in Afghanistan:Completed 60 IT trouble tickets, tracked all flights on base using phone, computer, face to face communication etc; tracked weather; provided flight scheduling; worked on call 24 hours a day; attended meetings several times a week to advise the battalion director, securely directed over 200 flights (often under extremely limited visibility); operated forklift toeffectively load, unload and deliver over 25 loads of cargo; loaded/unloaded 60+ personnel involved in over 10 night missions while providing live flight coverageServed as long range radio technician and operator:Established a filing system for 15 soldiers, assisted in construction and tear-down of essential equipment in 6 different field trainings, provided radio surveillance on day and night shifts, performed daily vehicle maintenance, operated sound equipment to host events, completed over 200 IT and radio-related trouble ticketsVolunteered as a company (150 soldiers) IT representative:Fielded all technical issues for 20 computers, networking and radio systems, provided over 90% uptime across all computers and networking communications, held classes, maintained responsibility for all security changes in company (50 radios) in 5 field trainings, processed 15 IT trouble tickets per week, advised the company’s directors on all communications during field training, assisted with radio surveillance for over 40 night shifts, served as an intelligence analyzer for the companyEstablished networking foundations of the brigade (5,000 soldiers):Authored sections of communications handbook used as the brigade standard, tracked and ran cable, creating 20-computer network infrastructure in 1 week, imaged 250 computers in 9 weeks, completed over 1,000 IT and radio-related trouble tickets in 2 years

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  Whole Foods Market

  • Cahier

    • May 2004 - Aug 2008

    Completed transactions, promoted positive customer relations, provided meaningful feedback on store product, maintained front end of store