Experience

• 

  Boa Technology

  • Greater Denver Area

  • Senior Warranty Representative

    • Jul 2015 - Present
    • Greater Denver Area

    Warranty Parts Support Specialist

• 

  Intrawest

  • Winter Park, CO

  • Ski and Bike Coach

    • Dec 1986 - Present
    • Winter Park, CO

    Part time weekend ski. and bike coach for Winter Park Competition Department, Development children’s ski program. Helping skiers develop confidence and learning skills that they can use for the rest of their lives. Preparing them to move into advanced programs to continue in either Alpine Race, Freestyle or All Terrain.

• 

  Impact Confections

  • Littleton, CO

  • Customer Service Specialist

    • Sep 2013 - Jun 2015
    • Littleton, CO

    Process orders, order entry in MAS 200 system and SPS Commerce for EDI. Enter and pull sample orders, Email communication with brokers for order status and tracking information. Research shortage / damaged shipments and provide supporting documents for disposition.Company closed Colorado office June 2015 for relocation to Wisconsin. I received praise for spending a month training my replacement and my ski instructing experience was a useful skill during the process. Turning negative actions into positive made for an easy transition so the trainee could learn the position.

• 

  Novariant, Inc.

  • Broomfield/Lakewood, Colorado

  • Customer Service Representative

    • Sep 2006 - Mar 2013
    • Broomfield/Lakewood, Colorado

    Receive and process phone and e-mail requests for technical support, parts, RMAs, and new sales related to systems. When technical support is requested, I define, diagnose, and resolve the issue rapidly and completely. Provide sales support including verifying pricing and marketing program for order entry in Syspro ERP, providing a confirmation, and scheduling a ship date. Requests for parts and RMAs require identification of exact parts by breakdown of system and tractor/sprayer. RMAs include serial number verification and purchase date for warranty items. Sales inquiry includes defining customer requirements to determine which system would be best for the potential sale, providing pricing, and collecting contact details for future follow up.

• 

  DI Graphics

  • Wheat Ridge, CO

  • Customer Service Representative

    • May 2004 - Sep 2006
    • Wheat Ridge, CO

    Received orders e-mail, fax, phone and walk-ins. Processed existing items and fulfilled orders. For first time items, gathered art work, dimensions, application of product, estimated price of product and services, provided quote sheets to current and new customers. Communicated with Prepress and Production departments concerning art work, design, layout, and material lead times; extracted information from ERP system (Syteline) into Excel spreadsheets to follow orders all the way through to shipping due date for on-time-delivery.

• 

  Colman & Hirschman

  • Highlands Ranch, CO

  • Sales Associate

    • Sep 2003 - May 2004
    • Highlands Ranch, CO

    Daily Communication with customers for purchase orders, ship dates, availability of products for Huffy Bikes. Internal communication with sales managers and customer service representatives to confirm orders, availability and ship dates .

• 

  Airwalk International

  • Golden, CO

  • National Accounts Representative

    • Feb 2001 - Aug 2003
    • Golden, CO

    Managed national account orders by tracking on a daily basis to insure that factory production and delivery stayed on schedule for on-time delivery to customers. Communicated with buyers via e-mail and phone for issues from price and terms to possible shipping extension. Worked with Finance on charge back issues from vendors, issued credit memos, ordered samples for buyers to review. Reported to Operations Manager and worked closely with Vice President of Sales and Sales Managers. Estimated and reported shipping numbers weekly for metrics reports to Vice President of Operations and Finance.

• 

  Self Contractor

  • Denver, CO

  • Web design and developer

    • Jul 1999 - Jan 2001
    • Denver, CO

    Obtained contracts for Web design and development of corporate web sites. Worked with owners and creative departments to design and develop web pages.

• 

  Kryptonics

  • Louisville, CO

  • OEM Account Manager

    • Jul 1997 - May 1998
    • Louisville, CO

    Processed orders, communicated with customers, scheduled and planned with sourcing department, provided customs documents to factories in Korea and China.

• 

  Bolle America

  • Denver, CO

  • Key Account Manager

    • May 1992 - Jul 1997
    • Denver, CO

    Managed Key Accounts, received and entered orders, verified pricing and terms. Worked with sales reps, called on house accounts to sell and recommend products, attended trade shows to show and sell products. Special projects included set up and display of sunglasses for 200-store chain, as well as design and set up of a sunglass concept store in Aspen, CO.

• 

  Sport Obermeyer

  • Greater Denver Area

  • Distribution Specialist

    • Jun 1984 - Apr 1992
    • Greater Denver Area

    1991-1992 Distribution Specialist Obermeyer Apparel. 1989-1991 Distribution Manager, Ski Boot Division. 1987-1989 Assistant to the Distribution Manager Ski Boot Division. 1984-1986 Service Manager for Ski Boot Division.