Experience

• 

  London Borough of Hounslow

  • Hounslow

  • Contract Monitoring Field Officer

    • Dec 2020 - Present
    • Hounslow

• 

  n/a

  • Redundant - looking for an opportunity

    • Apr 2020 - Present

• 

  Serco

  • Hounslow

  • CEO-Supervisor Parking Enforcement

    • Aug 2013 - Apr 2020
    • Hounslow

    Office based supervising 36 CEO’s (Civil Enforcement Officers) and 2 SCEO’s (Senior Civil Enforcement Officers) in two teams (both sub-divided into two teams) enforcing under the Traffic management Act, 2004. Recruitment and retention. Recruiting, giving full training from scratch (only person authorized to do this) – I helped put this training together when “in-house”, induction (I wrote this), probation, PDR’s (PDA’s). Managing sickness absence at all levels except dismissal). Team briefings. Agreeing annual leave and unpaid leave per Company policy. Making daily beats and monthly rota. Arranging overtime as required to cover beats / sickness absence / special events. Checking quality of work and performance management against set KPI’s and Service standards and against colleagues. Disciplinary and Capability investigations and presentations to panel. Involved from management side regarding assaults against my Team by members of the public. Customer Service. Dealing with Members of the Public (MoP), Council employees, Councilor’s, MP’s, Managers, Director, other SERCO sections; other Council sections; other Council outsourced sections; other Councils and police by telephone and e-mail on a daily basis including liaising with them where necessary (for example regarding a new or targeted enforcement and to report defects). Investigating and dealing with complaints from members of the public, Management, Client, Councillor’s and MP’s. Using Si-Dem and TARANTO applications to make and run and analyze various reports for the Service and all levels of management and Client. Writing reports using Word and Excel. Completing daily paperwork and spread sheets. Writing risk assessments and reviewing. Radio control. Liaising and arranging mobile CCTV and ANPR enforcement. Authorizing the removal and relocation of vehicles. Purchasing goods and uniform items up to £1000 for the Section. Authorizing payments for orders of stock / uniform etc.

• 

  London Borough of Hounslow

  • United Kingdom
  • Government Administration
  • 700 & Above Employee

  • CEO-Supervisor Parking Enforcement

    • May 1996 - Aug 2013

    On-street enforcement including issuing Penalty Charge Notices (PCN’s) . Office based-checking CEO quality of work, running reports (originally using Civica, now Si-Dem) and analyzing for management, KPI's. Writing reports. Daily paperwork, service spreadsheets, performance management. Dealing with daily phone calls from members of the public, various management, CEO's, outside agencies (including other Councils & police). Making daily beat allocations and monthly work rota. Arranged overtime as required. HHC downloading and troubleshooting. Capability, disciplinary, Management of absence, annual leave, PDA's, Customer service. Investigating and responding to complaints. Recruitment & selection. Induction. Training new staff to be CEO’s. Helped compile training package for new CEO’s. Team briefings. Authorizing removal and relocation of vehicles. Radio control. Liaising and arranging mobile CCTV enforcement. Authorizing payments for orders of stock / uniform etc. Writing risk assessments and reviewing, consulting with the relevant stake holders. Checking Controlled Parking Zones before coming live. Checking signage and ground markings to ensure compliance with Traffic Management Order (TMO) and the Traffic Signs Regulations and General Directions 2002 .Confirming special signage has approval from the Department of Transport. Site checks for a PCN appeals. Liaising with the permit team and the appeals team on behalf of members of the public or when queries have arisen. Liaising with the Traffic and Road Safety Team and other agencies / Sections as required. Assisted writing the Service plan and the Traffic and Parking Policy.Also dealt with Highway Law Enforcement items before this was moved to another Section – abandoned vehicles, overgrown vegetation, unlit skips and building materials on the public highway – this includes lighting items at night and serving notices as required.

  • Parking Attendant Parking Enforcement

    • Nov 1993 - Apr 1996

    Patrolling the boroughs roads, keeping the traffic flowing. Issuing penalty Charge Notices as and where required. Dealing with members of the public on a daily basis. issuing Highway Code warning notices as required.

• 

  St Clements Nursing Home

  • Birmingham, United Kingdom

  • Care officer

    • Oct 1991 - Aug 1992
    • Birmingham, United Kingdom

    Offering full care including dressing, washing, toileting, outings

• 

  Whitelink (UK) Ltd

  • Portsmouth

  • Clerical Officer

    • Jun 1988 - Sep 1988
    • Portsmouth

    I worked here during the summer periods whilst i was taking further and higher education. Other dates i worked here are June to September 1989; June to September 1990 and June to September 1991. The company sells ferry crossings across the Solent between Portsmouth and Ryde, Isle of Wight. It also sells tourist coach tours of the island in conjunction with the islands tourist board. Originally i was based at Clarence Pier - an office that was only open during the summer, where i ran the office myself. Whilst there, i broke all records for ticket sales from the pier for coach tours around teh Isle of Wight. Unfortunately the office had to close, so i had to move to a permanent office at Portsmouth Harbour.

• 

  Centre Security Services (retail) Ltd

  • Woking

  • Security officer

    • Apr 1987 - Sep 1987
    • Woking

    I was a uniformed security officer working in a large supermarket - Fine Fare, that later changed over to Gateway. I patrolled the shop floor when the store was open; i offered security when tills were collected or money was transferred to different places within the premises; I dealt with goods inwards and also overseeing rubbish disposal (deterrant to items going out the back door).

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  J Weir & Son (Jewellers)

  • Woking

  • Manager

    • Jun 1985 - Mar 1987
    • Woking

    Manager of a retail jewellers dealing with all the day to day running, including book keeping, recruitment and selection, management of staff, ordering stock, selling stock items to customers, window displays, customer service. My branch came top in the entire country for the sale on one specific product that had done a UK-wide promotion. Unfortunately the company was taken over, i left just prior to being made redundant.

• 

  Bridgewater Ltd (Jewellers)

  • Fareham

  • Manager

    • Apr 1984 - Nov 1984
    • Fareham

    Branch Manager dealing with the day to day running of the branch, including book keeping, recruitment and selection, purchasing stock (in London), selling stock items to customers, buying scrap gold and selling it in London, window displays, customer service.

• 

  Various companies

  • Cosham

  • Postal Clerk

    • Mar 1980 - Oct 1983
    • Cosham

    Fill-in job (full time) Sorting and distributing the post and records retention in the headquarters of a well known computer company head office. Also did photocopying and basic photo copier repairs as a "call key operator". Also worked in Records Retention. I worked for IBM (UK) Ltd for some time, before the postiion was outsourced over a period of time between two agencies - but i remained in position including acting as a temporary supervisor.

• 

  Securicor

  • Cosham

  • Security Officer

    • Sep 1977 - Feb 1980
    • Cosham

    Static guard. Also worked on cash-in-transit (CIT). Main entrance security, security reception. Patroling the headquarters of a welll known computer company. Liasing with the computer companies own European security personnel as required. Also helped to guard a hospital under construction. Company lost a large contract so i was made redundant.

• 

  H Samuel Limited (Jewellers)

  • Portsmouth

  • Head of three departments

    • Aug 1976 - Sep 1977
    • Portsmouth

    Started as a salesman, worked up to head of department, then head of three departments.. Sales of jewellery, clocks, watches, silver wear etc. Window displays.

• 

  Weston Hart

  • Fareham

  • Relief manager

    • Oct 1973 - Jul 1976
    • Fareham

    TV, Radio, HiFi. Started as a saleman, worked up to assistant manager and relief manager. General sales of products. Had to give home demonstrations and have sound knowledge of the equipment. Did home demonstrations. Did very basic TV repairs. Window displays, book keeping, Hire purchase. Liaise with other branches. Unfortunately, after being taken over by another company, Weston Hart fell into liquidation.

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  Montague Burton Limited (Burtons)

  • Portsmouth

  • Junior salesman

    • Jul 1971 - Oct 1973
    • Portsmouth

    General sales of all mens wear both off the hanger and made to measure