Bio
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David Hamlett is a seasoned business professional with 26 years of experience in insurance, management, and business analysis. He has held various roles at Transamerica, including Business Analyst, Supervisor, and Senior Business Transformation Consultant. He has expertise in requirements gathering, business process improvement, and software development life cycle.
He holds a Bachelor's degree in Psychology from the University of Northern Iowa.
Experience
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United States
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Financial Services
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700 & Above Employee
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Senior Business Transformation Consultant
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Apr 2018 - Present
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Supervisor - Licensing/Contracting and Commissions
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Jun 2013 - Apr 2018
Manage a team of 12 Contact Center representatives taking incoming calls from Insurance Agents through 5 phone lines with approximately 800 calls per day. Establishes and manages call volumes for reps on phones and daily reporting. Also involves scheduling out work day schedules, monitoring vacation time, and real time adherence. Also responsible for taking high escalation situations that may not be able to be handled by reps.
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Quality and Project Coordinator
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Sep 1997 - May 2013
Managed projects and quality functions within the Contracting, Licensing, and Commissions departments.
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Business Analyst
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Sep 1997 - May 2013
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Education
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1992 - 1996University of Northern Iowa
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Insurance, Management Consulting, Business Services.”
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