Experience

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  QA Ltd

  • Lecturer

    • Jan 2000 - Oct 2012

    Lecturer in IT Service ManagementLecturer in TelecommunicationEMPLOYMENTPrincipal Lecturer in IT Service Management - QA 2006 – 2012 • Qualified as an ITIL expert in 2006 and as such deliver training courses at both Foundation and Manager level, covering all aspects of the Service Lifecycle – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.Technical Trainer - QA 1999 - 2006• Worked directly with City of London Telecom (COLT) Head of European Technology Training as part of COLT’s India Programme. This included the development and implementation of operating procedures and associated training for a diversity of roles off-shored to India, including; Service Delivery, Finance, Network Engineering, and Sales & Marketing.• Developed and delivered training courses for BT Desk Based Technical Specialists, Account Managers and Technical Engineers, who are employed as part of BT’s Integrated Tele-Web and Indirect Channels teams. This intensive 2-week training course covers PBX, VOIP, ISDN, VPN, Private Circuits and MPLS • Delivered training courses for COLT Telecom technical staff on the functionality of COLT Customer Site Records database. Trained Provisioning Planners, Site Planners and NCC Technicians and training related to Site, Customer, Equipment (SDH, PDH, PSU, STM, DDF and ODF), and Cable and Circuit records. On-site training took place in Paris, Stockholm, Copenhagen, Zurich and Milan.• Developed and delivered training courses for individual products from the NTL Telewest product catalogue, including PABX, Centrex, Dedicated Internet Access, ISDN, IPVPN, Ethernet and Leased Lines• QA Telecomms Team providing training on BT Broadband to BT Engineers and senior sales staff. Training covered DSLAM, BT Central, ATM, IP and transmission frequencies. Following the success of the project, subsequent training was given to major ISP’s.

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  Royal Corps of Signals

  • Systems Technician

    • Jan 1978 - Jan 2000

    Senior Team Leader Royal Signals 1995 - 1999• Management of up to 125 personnel providing secure HF and SHF radio communications, satellite links and IT Services.• Facilities manager ensuring the upkeep of workshops, offices and stores and the maintenance of grounds in careful liaison with contractors and maintenance staff. These assets were in excess of £1M• Responsible to the Managing Director for the maintenance, accounting and security of various communications equipment.• Member of Blandford Project Team responsible for the £60M build of training facilities and accommodation for Royal Signals technical traineesEMPLOYMENTSenior Systems Engineer & Instructor 1990 - 1995• Senior engineer managing a 20 man team of technicians and operators responsible for training up to 32 junior staff and potential senior management in all aspects of a 26 vehicle, mobile, encrypted X25 based WAN, providing analogue and digital communication facilities.• Head of the Repair Section, maintaining data, facsimile, SHF radio and cryptographic devices using BITE, ATE and BERT equipment.• Network controller of Mobile WAN, responsible for frequency allocation, connectivity plan, radiation time, vehicle sites, manning and all movement of assets.• Instructing all students on system operation and repair in the classroom and in the field.• Team building, training, welfare, and asset management (£25M value) • Evaluating and modifying corporate training objectives on a gender free assessment basis.Senior Systems Engineer & Workshop Manager 1987 - 1990• Installation of secure data communications between Police and Military organisations in times of emergencies and disasters.• Providing and maintaining PA Systems for military and sports events including national sports championships.