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David Duff is a seasoned professional with extensive experience in operations management, IT, and administration. He has worked in various roles, including factory worker, inventory controller, computer operator, and office runner, honing his skills in troubleshooting, software documentation, and team leadership. He holds an A+ certification from CompTIA and has a working knowledge of multiple operating systems and monitoring tools.

Experience

  • Spartan Staffing
    • Largo, Florida
    • Factory Worker
      • Dec 2010 - Sep 2011
      • Largo, Florida

      As a worker on the factory floor of Worktools International I assembled or modified painting equipment, such as rollers, brushes, value packs, and displays. I frequently worked with a group and have further developed my group and people skills as a result.

  • Cell-Rite
    • St. Petersburg, FL.
    • Inventory Controller
      • Dec 2009 - May 2010
      • St. Petersburg, FL.

      With Cell-Rite I was responsible for maintaining acceptable and accurate inventory levels, report shortages/overages and all inventory levels weekly for replenishment to ensure continued operations and avoid product or inventory shortages. As Inventory Control I was responsible for classifying, labeling and warehousing all company inventory for future use. My duties also included keeping accurate records of inventory levels and their location to facilitate easy retrieval so the department remained organized and efficient, communicating with the store manager and the company owner, maintain a record of all transfers and disposal, and follow the company control system to reduce damage/breakage and inventory obsolescence. Other responsibilities of my position included assisting in logging all incoming inventory purchases, complete physical inventory counts as required, reconciling the inventory records for a complete and accurate count, and adherence to proper and accurate inventory policies to deter theft and inventory misuse.

    • Senior Computer Operator
      • Dec 2007 - Feb 2009

      My position at Valpak involved daily monitoring, response and problem escalation of all Data Center processes and equipment. I also actively monitored a multi-platform environment while maintaining a working knowledge of all areas of operation and workstation responsibilities. It also was required I work alone for my 12-hour overnight shifts which has afforded me excellent time-management skills. In addition to these duties I was also responsible for handling Support Desk calls after hours ranging from critical systems failures to account maintenance for SAP, Active Directory, and Delivery Logistics, including escalation to appropriate groups if necessary and the use of HP ServiceCenter for problem logging and ticket tracking. Through these activities, my position was responsible for the monitoring and problem management of all IT systems. As a result of my time tenure I now have an A+ certification from CompTIA as well as a working knowledge of the multi-platform multi-operating systems (SUN, MAC, UNIX, Windows/NT) that was used at Valpak, Inc. I have also developed skills associated with the monitoring tools running under these operating systems, including Enterprise LAN servers, MAC servers and graphics renderers, and UNIX servers. In addition I have developed skills relative to VPN and networking in general. Also critical to my position was knowledge of tape processing responsibilities and functionality, and solid oral and written communication skills while working with and following instructions from technical support personnel. I have been responsible for logging problems in the problem/change management system to support personnel and ensuring equipment is serviced and maintained in a timely manner. I have also further developed my skills in human relations and can more effectively interact with peers, management and external users.

    • Computer Operator
      • 2000 - 2007

      My work experience involved reporting to the Data Center Shift Leader and also consists of the following duties: Engage in daily monitoring, response and problem escalation of all Data Center processing. Actively monitor a multi-platform environment while maintaining a working knowledge of all areas of operation and workstation responsibilities. My position also requires good leadership skills in the absence of the Shift Leader. Through these activities, my position is responsible for the critical collection, processing and delivery of Nielsen Media Research data. My experiences here have given me a working knowledge of our multi-platform (IBM, UNIX, Compaq, and HP3000,) multi-operating systems (Solaris, Windows/NT, zOS, zVM, and OpenVMS, MPE). I have also developed skills associated with the monitoring tools running under these operating systems using: TSO, CA-1, CA-7, CA-11, JES, SDSF, RTM/ESA/OPSMON, MOD204 Tools, MVS & VM Consoles, NDM, NORMLS, Mail Monitor, Galaxy Batch Scheduler, HP3000 servers, Enterprise Lan servers, UNIX servers, Control-M, Alphas, VMS & Dec Scheduler and components, MKII/ UMI/ A/P Data Collections GUIs and components, Patrol, Remedy, Insight, and Barco Video Wall components. I have also developed an understanding of the utilities on MVS under TSO and Non-IBM products including SAR, 3.4 Data Set Utility, Quick Ref. as well as VM's Utilities such as VMSched, VMTape, VMArchive, and VMBackup. Also critical to my position is knowledge of tape processing responsibilities and functionality, and solid oral and written communication skills while working with and following instructions from technical support personnel. I have been responsible for logging problems in the problem/change management system to support personnel and ensuring equipment is serviced and maintained in a timely manner. I have also gained a proficiency in human relation skills and can effectively interact with peers, management, and external users.

    • Office Runner
      • Nov 1998 - Oct 1999
      • Clearwater, FL.

      My responsibilities as an Office Runner consisted of filing and making copies of confidential client legal files, making cash deposits for the company, and the transport of sensitive company documents including mail and confidential client files.

    • Computer Systems Operator
      • Sep 1996 - Nov 1998
      • Dunedin, FL.

      As a Computer Systems Operator my duties included managing files in the print queues for printing on OCE laser printers, operation and maintenance of OCE laser printers, preparation for in-house distribution of printed materials, the monitoring and operations of computer systems, the use of Remedy for reporting problems, coordinating with repair personnel when having problems with equipment, keeping the Operations work area clean, and keeping the print room stocked and orderly.

  • US Army
    • Various
    • Mobile Subscriber Equipment Systems Operator
      • Aug 1992 - Aug 1996
      • Various

      During my tour of duty I gained the skills and knowledge that was necessary to install and operate Mobile Subscriber Equipment (MSE) Line-of-Sight (LOS) equipment; to troubleshoot and maintain the LOS shelters at unit level and install, operate, and troubleshoot a LOS link. I received training needed to install MSE antenna/masts and participated in System Training Exercises (STX). I acquired skills and knowledge that helped me to become a Multichannel Transmission Systems Operator-Maintainer at ECB or EAC as well as installation, operation, and maintenance of RAU (Radio Access Units) and the installation, operation, troubleshooting and unit level maintenance of DGM Line-of-Sight equipment, shelters, links, and antennas. I also gained the security clearance of Secret.I was responsible for installation, operation, and unit level maintenance on multichannel line-of-site systems, communications security devices, and associated equipment. I also performed preventive maintenance checks and services on assigned vehicles, and installed, operated, and performed preventive maintenance checks and services on 5K and 10K power generators. My duties also included analyzing BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit, installed, operated, performed strapping and restrapping, preventive maintenance checks and services, unit level maintenance on communication security (ComSec) devices, and Preventive Maintenance Checks and Services on assigned vehicles. I used most Microsoft business applications including Microsoft Word, PowerPoint, Excel and Windows operating system in an office environment. I also received the U.S. Army Good Conduct Medal. My last 18 months of service involved being the driver for the company Executive Officer, frequently for the Battalion Sgt. Maj., and for the Maj. Gen. in command of Ft. Texas. I separated from Military service with an Honorable Discharge as a disabled veteran.

Education

  • 2008 - 2008
    New Horizons Computer Learning Center
    A+, A+ CompTIA Computer Technician
  • 1998 - 2001
    St. Petersburg College

Suggested Services

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Industry Focus. “Computer Networking”

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