Experience

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  Weis Markets

  • Dundalk, Maryland, United States

  • Customer Experience Manager

    • Feb 2013 - Present
    • Dundalk, Maryland, United States

    I have worked with Weis Markets, in various management roles for the past 11 years. Currently, I am serving in the role of Customer Experience Manager where I manage all front of store operations as well as specialty operations including online grocery shopping as well as the fuel station.

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  Kmart Corporation

  • Baltimore, Maryland

  • Evening Supervisor (Store 3517)

    • Feb 2014 - May 2015
    • Baltimore, Maryland

    supervised total store staff on evening shift where the main priority was providing customer service as well as getting store organized and secured for next day operations

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  Klein's ShopRite of Maryland

  • Baltimore, Maryland Area

  • Dairy Clerk & Frozen Foods Manager

    • May 2012 - Feb 2013
    • Baltimore, Maryland Area

    Frozen Foods Manager (8/2012-2/2013) Bel Air, MD•Ordered merchandise on a regular basis in order to carefully balance supply/demand needs •Monitored inventory reports and analyzed numbers to ensure timely replenishment•Scheduled staff; delegated tasks; provided regular verbal performance feed...

• 

  Target

  • Senior Sales Floor Team Leader

    • Oct 2009 - Dec 2011

    •Oversaw total store operations as Manager-on-Duty for a store whose total annual sales were greater than $30 million in a high risk environment; •Responded to customer service requests; Executed opening and closing responsibilities •Tracked the financial performance of the store by monitoring sales and payroll reports (on a weekly/bi-weekly/monthly basis) •Reviewed Profit & Loss reports with department supervisors and implemented action plans to combat negative trends•Coached team members as needed; responded to staffing concerns and ensured regular attendance •Delegated team member work load and completed scheduling of Sales Floor team members and team leaders weekly •Wrote and administered mid-year and annual performance reviews•Led the team to ensure replenishment of inventory to the sales floor in a timely manner•Executed visual merchandising and signing initiatives (planogram sets) per Corporate directives•Maintained a professional relationship with vendors and effectively communicated company policy regarding the stocking of shelves and returning defective merchandise

  • HR Staffing & Development Team Leader

    • May 2008 - Oct 2009

    •Oversaw total store operations as Manager-on-Duty for a store whose total annual sales were greater than $30 million in a high risk environment•Completed payroll weekly for up to 200 employees to ensure all store associates were paid on time•Continuously reviewed job applications, setup and conducted job interviews and extended job offers•Facilitated new hire orientations and worked with the Department Supervisors and Managers to ensure that proper training was being administered•Directed the stores charitable campaign and served as the store Donations Coordinator by ensuring qualified community organizations were awarded grants and gift cards for their respective events•Wrote and administered mid-year and annual performance reviews •Taught leadership essentials courses and trained new Human Resource professionals in the district on an as needed basis

  • Human Resources Team Leader

    • May 2007 - May 2008

    •Filled in as Manager-on-Duty as needed for a high volume store whose annual sales were greater than $50 million•Completed payroll weekly for up to 250 employees to ensure all store associates were paid on time•Stayed informed of compliance and regulatory issues to ensure store was adhering to legal standards and company policy•Advised team members and store executives on benefits enrollment•Assisted Managers and Supervisors with performance documentation creation and delivery/follow-up•Worked with other managers to ensure completion of schedule on weekly basis •Responded to unemployment inquiries and attended hearings•Wrote and administered mid-year and annual performance reviews•Conducted job interviews with potential employees; attended and participated in campus recruiting events throughout the area•Facilitated new hire orientations and training

  • Guest Services Team Leader

    • May 2006 - May 2007

    •Oversaw total store operations as Manager-on-Duty for a high volume store whose annual sales were greater than $50 million•Supervised a diverse team of cashiers, cart attendants, photo lab technicians, customer service desk food service and cash office team members•Instilled a culture of customer satisfaction by quickly resolving customer issues, such as pricing errors and responding to complaints immediately•Wrote and administered mid-year and annual performance reviews•Conducted job interviews with potential employees

  • Team Member

    • Jul 2001 - May 2006

    •Customer Satisfaction: quickly cashed out customers by helping to eliminate wait time; prepared daily cash deposits and audit for bank; addressed customer return issues at the Service Desk •Sales Floor: responded to customer inquiries about prices and product locations; built endcap presentations; organized merchandise on shelves eliminating clutter and overstock•Replenishment: helped keep the sales floor full by unloading truck freight and stocking items; pulled expired consumables merchandise from floor while stocking to ensure freshness•Presentation: contributed to the transition process by setting planograms throughout the entire store (Hardlines and Softlines), as required

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  Casual Male XL

  • Towson, Maryland

  • Assistant Manager (Trainee)

    • Apr 2006 - Aug 2006
    • Towson, Maryland

    This role consisted of me learning how to handle every aspect of operating a multi-million dollar apparel store that catered to a predominantly male clientele.

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  Lincoln University Department of Residence Life

  • Lincoln University, PA

  • Senior Residence Hall Counselor

    • Aug 2003 - May 2006
    • Lincoln University, PA

    Indirectly supervised a team of 10 Residence Hall AdvisorsOversaw living conditions and enforced Code of Conduct policies; escalated all maintenance issues to the Physical Plant office as well as to Residence Life OfficePlanned and facilitated educational and entertaining programs that were enric...