Experience

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  SV Academy

  • United States
  • Professional Training and Coaching
  • 200 - 300 Employee

  • Manager of Industry Partnerships & Operations

    • Mar 2022 - May 2023

    ● Prospected: Outbound 6% conversion, Inbound 93% conversion● Increased daily outbounds for the team by 60% by building a new prospecting process● Conducted ~7 in-depth product demos and assess needs to identify their ideal candidate per week● Closed-won ratio at 60% or higher quarterly● Collaborated with cross-functional teams to ensure partner needs are met and issues are resolved in a timely manner● Managed portfolio by developing and maintaining strong relationships with stakeholders● Salesforce administrator in charge of all CRM● Utilized Salesforce, SalesLoft, LinkedIn Sales Navigator, Seamless.AI, PhantomBuster, G-Suite, Notion, Airtable

  • Sales Team Lead

    • Sep 2021 - Mar 2022

    ● Managed a team of 4-8 by providing coaching, providing tailored feedback and support to ensure team meets sales quota● Increased daily outbounds and activities by 45% by implementing new prospecting processes● Designed a new onboarding playbook that resulted in cutting onboarding time by 50%● Collaborated with other departments to ensure a streamlined and efficient admissions process● Maintained accurate records of teams pipeline and all admissions-related activities

  • Sales Representative

    • Jan 2021 - Aug 2021

    ● Conducted interviews for applicants and qualified/enrolled over 400 learners for the SDR and CS Fellowship● Top performer for 5 consecutive months and top 3 within a team of 12 employees thereafter managing 30+ learner accounts per month from acquisition to program handoff● Coordinated the admissions process, including reviewing applications, conducting interviews, providing information, understanding applicants desire outcome and making admission decisions● Built and implemented multi-touch point cadences for outreach and retention including the development of email and text templates, call scripts, and additional correspondence through phone, text, and zoom

• 

  Nightfall AI

  • San Francisco Bay Area

  • Sales Development Representative

    • Oct 2019 - Jun 2020
    • San Francisco Bay Area

    ● Prospecting and lead generation role● Created prospecting Boolean● Implemented new strategies to increase rates/qualified meetings through networking events● Collaborated with Marketing Department to strategize social media presence and webinar● Evaluated Sales and marketing tools/services

• 

  SV Academy

  • San Francisco Bay Area

  • Sales Development Fellowship

    • Jun 2019 - Jun 2020
    • San Francisco Bay Area
• 

  State Farm ®

  • Greater Los Angeles Area

  • Sales Professional

    • May 2016 - Oct 2019
    • Greater Los Angeles Area

    ●Identified leads, schedule appointments, respond to customer inquiries, and market appropriate products and services●Trained and managed new hires●Initiated ~20 cold calls daily - follow up with additional calls, texts, and emails to offer quotes●Managed accounts by reviewing policies with polic...

• 

  Talend

  • Redwood City, CA

  • Intern

    • Jul 2019 - Aug 2019
    • Redwood City, CA
• 

  Marriott Hotels

  • Lead Front Desk Agent

    • May 2013 - Aug 2015

    ● Contributed world class service and resolved all customer issues● Trained new hires● Ensured all bank and shift paperwork are accurate and organized during each shift● Assisted with checking in/out guests● Created reservations and answered all guest inquiries

• 

  Chase

  • Lead Teller

    • Aug 2009 - Feb 2011

    ● Maintained excellent customer service; engaged an average of 75 customers daily to help with financial needs●Trained new hires on policy and procedures● Processed customer transactions (cash, checks, foreign currency, bonds) within established guidelines● Input and managed customers confidentia...

• 

  Wells Fargo

  • Lead Teller & Personal Banker

    • Oct 2005 - Jun 2009

    ● Addressed workflow scheduling, teller training & supervision, handling compliance of audit operations and regulatory issues● Exceeded challenging sales and referral goals by selling products/services to customers● Responded to inquiries/problems and responded to increasingly complex service...