Experience

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  Inn Express Independent Wholesale Drinks Supplier

  • Alcester, England, United Kingdom

  • Account Manager

    • Jan 2022 - Present
    • Alcester, England, United Kingdom

    Account Manager

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  Nectar Imports Ltd

  • Cheltenham, Gloucester and Cardiff

  • Account Manager

    • Jun 2016 - Jan 2022
    • Cheltenham, Gloucester and Cardiff

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  Bablake Wines

  • Account Manager

    • Jul 2013 - Jun 2016

    I have achieved through excellent customer service a year on year growth of 6% above current target of £565000.00Through in house training, taste testing, visiting vineyards and being passionate about the product it has broadened my product knowledge and enabled me to share this with my customers, thus contributing to my increased sales profit.I developed a prestigious sole supplied account. Working with the customer we introduced a 40 bin wine list, (123K) extensive back bar display, cocktail menu and staff training. The customer’s business has grown from strength to strength.I am on target to deliver the following KPI’sTo deliver growth of 40K in my trading areaTo open 20 new accounts spending a minimum of 5k per annum To deliver profit over 18%

  • Account Manager

    • Jul 2013 - Jun 2016

    • Self-generation of new business.• Maintain existing business whilst developing their trade via product mix and rate of sale support.• Building client relationships through delivering first class customer service.• Proactively using CRS sales system to ensure accurate recording of pre and post call requirements.• Matching customer needs with the benefits of a structured commercial proposal.• Treat internal and external customer with the same respect and consideration.• Build customer relationships that are worth more than the revenue they generate.• Summarise results for senior management to make long-term strategic decisions.• Understand the demographic profile of the customer base to ensure the correct execution at a consumer level.• Range offering and categories development, through sharing key product knowledge, to enhance the customers’ ability to increase sales.• Plan and organise effective and productive call objectives.• Produce and monitor weekly profit and loss reports.

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  Anheuser-Busch InBev

  • Field Sales Manager

    • Sep 2012 - Jul 2013

    • Lead a team of FSR’s focused on increasing brand awareness of our keys brands in multi-section markets whilst complying with ABI key competences.• Build promotional plans with customers to ensure AB InBev has the strongest promotional participation across categories & outperforms the competition across all key commercial metrics to ensure increase visibility of key brands both draught and packaged.• Carry out coaching and training on all aspect of the sales call to maximise every opportunity with every customer dependant on customer need.• Directs and supports the consistent implementation of company initiatives.• Work with internal customers to ensure the team receive the correct support to react to the individual needs of the customer.• Work with the FSR’s to target specific outlets to ensure the correct in POC execution is carried out.• Recruit, train and develop a highly skilled, enthusiastic, dynamic team to deliver outstanding customer service which is customer centric and achieves a sustainable long term growth plan.• Liaise with key customers to conduct formal business reviews with FSR’s to ensure long term growth plans are in place and being executed.• Plan and organise monthly sales meeting ensuring daily targets and results are reviewed and discussed in detail and highlight any under preforming areas at the earliest opportunity to ensure the correct support and coaching is given to turn the situation around.

  • Customer Service Team Manager

    • Jul 2006 - Jul 2013

    • Leading & developing a team of fourteen within the national Customer Service Centre• Driving the HR & leadership competence within the management team• Devising new recruitment, induction & training process bespoke to the roles within the Centre and gaining agreement from the company for the business case• Design and implementation of new company policies relating to personal development, performance monitoring & reward within the Centre, gaining sign off from the business• Policy development company wide specifically related to Compassionate Leave & Work Experience• Project Management of department reorganisation including consultation & selection process, TUPE transfer implications and redundancy• Employment Law implementation & advice of current practise & legislation• Departmental budget responsibility including payroll, site facilities, IT & training• Local E-ERP/SAP project leader looking at IT hardware needs, training, resource and implementation plan• KPI implementation relevant to Centre aligned to overall business objectives

  • FSR

    • Apr 2012 - Sep 2012

    • Plan and set sales appointments with minim of 7 customers per day• Ensure every call has pre and post call objectives specific to the customer and business need, ensuring a win win result for both.• Monitor sales promotion and activities and communicate to accounts during monthly journey plan.• Establishes, develop and maintains business relationships with current customers and prospective customers in the assigned territory segment to generate new business.• Develop clear and effective proposals for current and prospective customers.• Coordinate sales efforts with marketing, sales management and aligned wholesale partners.

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  Tesco

  • Section Manager

    • Nov 2002 - Jul 2006

    Section manager in Gloucester, Stow on the Wold and Bishops Cleeve stores.

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  BTI UK Hogg Robinson

  • Business Travel Consultant

    • Mar 1997 - Nov 2002