Experience

• 

  Co-op

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Employee Relations Investigator

    • Apr 2024 - Present

    Working as part of the Employee Relations team as a Case Investigator, leading complex conduct and grievance investigations within Co-op Funeralcare. Working with high-level stakeholders to provide recommendations for formal outcomes in accordance to the company Investigation, Disciplinary and Grievance policies.

  • Recruitment Administrator

    • Feb 2023 - Apr 2024

    Part of the Funeralcare Resourcing Team, working to manage all Funeralcare vacancies for all Co-op Funeralcare Branches, advertising, screening, interviews, processing offers and onboarding. Part of the wider Resourcing Team within the Co-op.

• 

  Argos

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Regional Fulfilment Centre Line Manager

    • Dec 2021 - Oct 2022

    Middle-Line Manager in Heywood Regional Fulfilment Centre, serving 17 Argos Hub stores across Greater Manchester, Lancashire, Merseyside and North Wales and their connected Spoke Stores, and 10 directly connected stores.Line Manager responsibilities include day-to-day operational management and compliance, colleague management and upskilling, detailed workload planning, rudimentary understanding of HGV driving law and vehicle maintenance regulation. Liaising with Distribution Centres (DCs) to ensure effective stock control and workload planning is in place.

  • Fulfilment Centre Team Manager

    • Jul 2021 - Dec 2021

    Part of the management team opening the 2nd of 32 Argos Local Fulfilment Centres in the business (LFC), first location in the North. A new operation harvesting the FastTrack Delivery operations from 8 Argos Hub Stores, covering the FastTrack Delivery proposition for the entirety of West Yorkshire and parts of North and East Yorkshire.Role included site setup, management of day-to-day operation, integrating and training staff transferring from stores and new colleagues, site communication management, fleet management, stock inbound/outbound process management.

  • Site Administrator

    • Jun 2020 - Jul 2021

    First move out of Argos Retail Stores in 14 years of working for the business, taking a new challenge at our Regional Fulfilment Centre in Heywood.In addition to being part of the operating management team, responsibilities include resource planning for 80-100 colleagues to ensure an efficient and cost-effective operation, liaising with 3rd party agencies to supplement manpower requirements, all compliance training and recruitment, productivity control, full accountability for site payroll process and overseeing absence management, HR and right to work compliance, purchase order control and receiving.

  • Hub Trading Manager

    • Sep 2019 - Jun 2020

    Overall responsibility for store day to day operations, including the store's FastTrack Home Delivery operation. General responsibilities including management of store results/KPIs, management of store budgets and resources, colleague performance management and recruitment, compliance and health & safety, salesfloor execution, supporting regional role as a Cost Champion.

  • Hub Operations Manager

    • Aug 2018 - Aug 2019

    Operations Manager in an Argos FastTrack Delivery Hub Store.

  • Deputy Store Manager

    • Jan 2018 - Aug 2018

    New Argos Store in Store opening inside Sainsbury's in Brighouse, West Yorkshire.

  • Customer Service Manager

    • Nov 2016 - Jan 2018

    Managing team of c. 15 staff in store with a very challenging demographic. Responsible for sales floor replenishment and execution of promotional changeover, driving sales and compliance of Financial Services targets, managing and reviewing the customer experience and customer satisfaction KPI. Working with the Store Manager daily and acting as deputy in controlling store costs, productivity and personnel management.

  • Customer Fulfilment Manager

    • Jun 2015 - Nov 2016

    Based at the Leeds Crown Point store, responsible for management of the store Hub Operation, managing a team of 20-30 people and fleet of long wheel-based vehicles to supply customers' orders through the Hub and Spoke Operation and most recently the launching of FastTrack Home Delivery to customers' homes. Busiest Argos hub operation on sales and units for home delivery outside of London. Involved in setting up and running Hub Operation as a Regional Training Store for neighbouring Hub stores. Other responsibilities include cost control, stock operation and flow, personnel management and store duty management where required.

  • Admin Support Co-ordinator

    • Mar 2015 - Jun 2015

    Working at the Leeds Crown Point store. Overall responsibility for cash handling and cash management in store, including shrinkage and compliance audits, planning and creating weekly staff rotas using Manpower systems, responsible for controllable costs and productivity, a key number of areas in health and safety, store duty management when required.

  • Customer Service Team Leader

    • Sep 2012 - Mar 2015

    Work with Customer Service Manager and store management team to provide the best customer experience in store. Driving performance of financial services sales based on target. Executing promotional changeovers of sales floor. Duty Management of store.

  • Customer Advisor

    • Oct 2006 - Sep 2012

    General store duties including cash handling and back office administration.

• 

  The Co-operative Financial Services

  • Manchester, United Kingdom

  • Student Team Manager

    • Sep 2009 - Jul 2010
    • Manchester, United Kingdom

    See project examples.