Experience

• 

  B2B Bank

  • 199 Bay Street Toronto ON M5L 0A3

  • Client Services Supervisor

    • Nov 2011 - Present
    • 199 Bay Street Toronto ON M5L 0A3

    Assisting and helping client service representatives with understanding issues and resolving problems.Access Line - On the phone problem solving and escalation resolution handling with the Dealer Services division of B2B Bank.

• 

  Mackenzie Investments

  • 180 Queen Street West Toronto ON

  • Client Service Supervisor

    • Jan 2000 - Nov 2011
    • 180 Queen Street West Toronto ON

    Client Services representative starting in January 2000. Loans and Mortgages Client Services Reprsentative with MRS Trust. Client Service Supervisor ( AccessLine) September 2005 to November 2011. Training representatives and Internet Web provider.

• 

  The Investment Funds Institute of Canada (IFIC)

  • Toronto, Canada Area

  • Education Coordinator

    • Sep 2000 - Jan 2001
    • Toronto, Canada Area

    I worked in the Education Department of The Investment Funds Institute of Canada, I provided support online and over the phone to students.

• 

  CIBC

  • 181 University Ave Toronto Ontario Canada

  • Client Service Representative

    • Aug 1997 - Sep 2000
    • 181 University Ave Toronto Ontario Canada

    I started as a Bank Teller and quickly move to a Client Service Role. Assisting walk-in client with purchasing GIC products and Mutual Funds.