Experience

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  Human Factors Design

  • Miami/Fort Lauderdale Area

  • Freelance UX Research Consultant / Contractor

    • Mar 2018 - Mar 2021
    • Miami/Fort Lauderdale Area

    Including;• Usability evaluation of various mobile applications• Comparative evaluation of touch-screen keypads• Voice interaction; dialogue design for police queries & end-user evaluation• Evaluation of inadvertent hardware control operation in public safety• Fit and comfort evaluation of au...

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  Motorola Solutions

  • Plantation, Florida

  • Senior Staff Human Factors Engineer / UX Researcher

    • Dec 2015 - Mar 2018
    • Plantation, Florida

    Planned and carried out Human Factors evaluations & UX research in public safety products, systems and applications. Including;• User research (contextual inquiry) with public safety customers throughout the US to define opportunities & solutions for next generation connected police vehic...

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  LifeFuels

  • Reston, Virginia

  • Patent Advisor & Member of Advisory Board

    • 2014 - 2016
    • Reston, Virginia

    Provided hardware design consultancy support to product development and IP strategy for start-up, including drafting text and producing illustrations for multiple patent filings. Company received CES Innovation Award in Jan 2016 and launched it's smart water bottle in Sept 2019.

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  Rovi Corporation (now TiVo)

  • Schaumburg, Illinois

  • Senior Manager UX Research & Innovation

    • 2012 - 2014
    • Schaumburg, Illinois

    Led UX research and interaction design for TV, tablet & mobile applications for the discovery, display and consumption of digital entertainment (TV, movies, music). Managed Corporate Innovation Program, including innovation & patent ideation, evangelizing innovation and facilitating inven...

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  W.W. Grainger

  • Greater Chicago Area

  • Contract UX Researcher

    • 2011 - 2012
    • Greater Chicago Area

    Contract position leading UX research and usability evaluation providing UI design direction in the development of B2B eCommerce website and transactional mobile websites.• Designed and executed iterative cycle of face to face and remote, qualitative and quantitative usability evaluations of prot...

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  Motorola Research Labs

  • Schaumburg, Illinois

  • UX Research Project Lead

    • 1998 - 2011
    • Schaumburg, Illinois

    • Facilitated UX strategy workshops with Western Australia Police addressing video integration. • Conducted remote interview research with UN World Food Program field operatives to define future communications needs & opportunities.Led user-centered research, UI design & application devel...

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  BNR/Nortel Networks

  • Harlow, United Kingdom

  • Senior Industrial Designer / Human Factors Engineer

    • 1986 - 1998
    • Harlow, United Kingdom

    As a member of the Corporate Design Group, managed & implemented user needs assessment studies, user research, hardware design & usability evaluations of telecoms network products, enterprise & cellphone products. • Designed range of modular equipment enclosures for Nortel Enterprise ...

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  CCD Design & Ergonomics Ltd

  • London, United Kingdom

  • Industrial Designer/Human Factors Engineer

    • 1984 - 1985
    • London, United Kingdom

    Carried out user needs definition (contextual inquiry) and workstation design projects within specialized design consultancy. • Projects included police, oil industry and utilities central control rooms (Manchester Police, SouthWest Water Authority, Wessex Water, Shell UK and others), and include...

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  Ogle Design Ltd.

  • Letchworth, United Kingdom

  • Industrial Designer/Human Factors Engineer

    • 1982 - 1984
    • Letchworth, United Kingdom

    Design consultancy specializing in vehicle projects. Undertook formative user research & industrial design projects including;• Analysis & layout of driver control interfaces and instrument panels. Behavioural research into driver/passenger interface in passenger vehicle operation, includ...