Experience

• 

  Erickson Living

  • Baltimore, Maryland Area

  • Business Analyst

    • Dec 2017 - Present
    • Baltimore, Maryland Area

• 

  Ameritox

  • Columbia, MD

  • EMR Implementation Lead

    • Jun 2015 - Nov 2017
    • Columbia, MD

• 

  Omnicare Inc.

  • United States
  • Pharmaceutical Manufacturing
  • 700 & Above Employee

  • EHR Project Manager & Implementation Analyst

    • Feb 2014 - Feb 2015

    Oversaw all phases for each project lifecycle including project road maps, development, training, implementation and support as well as anticipating and managing risks in a rapidly evolving environment.

  • EHR Project Manager

    • Jul 2001 - Feb 2015

    • Manage a 3 member team; responsibilities include project planning, train and mentor team members, performance reviews, and customer problem resolution.• Facilitate all communication on a daily basis regarding project status and any risks directly to customer’s upper management or project point of contact.• Monitor implementation status pre and post implementation and develop / implement a plan of action if necessary.

  • Implementation Analyst

    • Jan 2011 - Feb 2014

    Conduct workflow meetings, develop process manuals and designed / configure EHR solutions for multidisciplinary environments. Train and manage client relations.

  • Regional Operations Manager

    • Aug 2008 - Jan 2011

    Directed and supervised day-to-day workflow for 3 pharmacies within the Maryland region. Managed budget, scheduling and annual reviews for a staff of 40+ employees. Field and resolve escalated customer service issues

  • Pharmacy IT Support

    • Jul 2004 - Aug 2008

    • Worked as a liaison between Mt. Washington’s IT department and Omnicare to provide technical support to pharmacy operations.• Developed a tracking system for vaccinations leading to increased billing accuracy and patient safety preventing numerous medication errors due to duplicate orders.

  • Pharmacy Technician

    • Jun 2001 - Jul 2004

    • Responsible for entering faxed prescriptions in a timely and accurate manner. Company standard was 40 orders per hour, personal average around 60 per hour.• Fill and package prescriptions for daily deliveries.

• 

  CVS Health

  • Software Support Specialist

    • 1998 - 2001

    • Supported in the development of their new software providing an outside perspective• Supported implementation of pharmacy software