Experience

• 

  Farm Credit Financial Partners, Inc.

  • Application System Analyst

    • Jan 2020 - Present
• 

  MassMutual

  • United States
  • Financial Services
  • 700 & Above Employee

  • IT Performance & Communications Consultant

    • Dec 2014 - Jan 2018

    Partnered with IT Strategy, Planning & Communications to deliver compelling articles, presentations, training and technical process documentation to a variety of internal audiences on multiple platforms, while tracking and reporting on key metrics.• Collaborated with all levels of IT leadership to develop and communicate strategic roadmaps and releases.• Created project dashboards to track performance, identify and manage risk items, and ensure successful integration.• Produced and published technical process documentation aligned with different lines of business throughout IT Org.

  • Systems Specialist / Software Developer

    • Nov 2007 - Dec 2016

    Served on high-priority LSP modernization project (and subsequent enhancement/interfacing initiatives)taking on multiple responsibilities, including coding, testing, business analysis, project management, scrum lead, environment/database management, code migration, change management and deployment/ release coordination. • Facilitated project intake tasks, providing accurate work estimates and engaging impacted stakeholders for prioritization.• Analyzed customer need and ROM to develop effective systems solutions aligned with business strategies.• Managed and configured test environments for multiple Legacy systems, resolving all data and code inconsistencies.• Served as Release/Environment Coordinator for TradVantage Agile team, establishing release schedules, performing test environment setup and maintenance, code migrations and staging, performance testing, and implementation tasks.• Worked with Prod Support to identify interdependencies between applications, conduct impact assessments, communicate readiness steps, participate in CAB meetings, and schedule production deployments.• Partnered with IT Change Management to assess risk, concurrent development and readiness requirements.• Managed post-install job monitoring, working with Incident Management and handling all deferred defects.• Synthesized project data and lessons learned to tell compelling story to leadership, enabling continuous improvement.

  • Systems Analyst

    • Aug 2006 - Oct 2007

    Completed advanced IT Programming Training Pool with no previous coding experience.

  • Document Management Specialist

    • Dec 2003 - Aug 2006

    • Quickly learned multiple lines of business and applications. Facilitated and adopted new process workflows to increase accuracy, improve and enhance efficiency for our clients, and increase collaboration/cross-functional training.• Entrusted with designing new strategy for electronic imaging, influencing its adoption, and deploying new process into production. Responsible for all process documentation, readiness and training communications.

• 

  DCU Center

  • Worcester, MA

  • Marketing Communications Intern

    • Aug 2002 - May 2003
    • Worcester, MA

    Assisted marketing and sales leaders of event center with communications, ad campaigns and special event operations• Composed client correspondence and compiled customer feedback info to assess needs and areas for improvement.• Participated in planning sessions, as well as the writing and editing...