Experience

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  Wireless Zone - Verizon Wireless Premium Retailer

  • Area Vice President New England & Upstate New York

    • Nov 2010 - Present

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  ING

  • National Operations Manager

    • Mar 2008 - Jun 2010

    Managed operational issues in 55 national sales offices. Partnered with Home Office and Sales Team to support 200 sales and service employees throughout the country. Assisted 16 Regional Vice Presidents in developing and managing annual field operating budgets totaling over $80 million. Manage all Crisis Management activities for field offices.Managed 150-vehicle Fleet program at cost of $1.9M, reducing program costs by 8% in 2009.

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  Flextronics formerly Solectron

  • Area Director Field Services

    • Jun 2005 - Mar 2008

    Led Field Services and Wireless Service Operations for Verizon Wireless to achieve company goals. Managed over $30 million budget with responsibility for profit and loss. Planned and directed recruiting, staffing, training and development, and performance of 700 employees in over 110 retail locations. Increased billing revenue by 90% and doubled in-store staff. Managed successful execution of Verizon Wireless initiatives, including successful roll out of Net Promoter Score (NPS), consistently ranking at or near the top in US in monthly performance. Developed close working relationship with decision makers, including Verizon Regional Presidents.Trained staff in sales techniques to increase revenue through up-sell of accessories and features.Developed customized sales and customer retention plans, exceeding Verizon expectations.

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  Cingular Wireless..Now AT&T; formerly, LINX Cellular, SNET Wireless, Cellular One

  • Director

    • Jan 1988 - Jun 2005

    Managed 30-person Northern Connecticut Corporate Sales Team, including Fortune 500 Business-to-Business relationships and State and local agencies. Motivated sales staff to achieve objectives. Developed and implemented strategies for retaining new and existing customers. Directed management of Customer Service and support groups. Directed on-site Van Technicians and Cingular sponsorship activities.Team achieved sales results of 125% of quota in 2003 - 2005.Signed State to Wireless contract, which accounted for more than 2,000 new activations in 2004. Developed new relationships with major corporations, totaling 20% of total market activations. Reduce churn on corporate customers by 10% through development of new strategies.

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  Cingular Wireless

  • Director, Retail Distribution Sales

    • Jan 2000 - Jan 2002

    Led 40-person Retail Sales Team and launched Telesales Division. Expanded National Retail accounts through positive relationships with National Distributors. Developed and managed Wal Mart in-store kiosk program. Created sales incentive programs. Designed and implemented in-store support for National Retailers.Achieved overall retail performance of 115% of quota. Led significant expansion of National Retail accounts; Negotiated lease for in-store kiosks program with BJ's Wholesale Warehouse, establishing five new Cingular Wireless kiosks in Connecticut. Grew Wal Mart Kiosks to become nationwide leader in sales-per-store andInitiated new procedures to improve control of inventory management. Expanded e-store order taking to include Connecticut market.

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  SNET Wireless

  • Sales Manager Major Accounts

    • Jan 1998 - Jan 2000

    Managing Northern Connecticut and Central/Western Massachusetts Corporate Sales Team. Led Business-to-Business relationships with State and local agencies along with Fortune 500 companies. Established relationship with key corporate contacts, achieving 117% of activation quota.Established sales office in Springfield that accounted for more than 50% activations per month and provided greater accessibility to wireless products and services to customers.

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  Cellular One

  • Director of Retail Operations

    • Jan 1997 - Jan 1998

    Managed Western Massachusetts Cellular One operations. Directed all functional business areas, including marketing, sales distribution and customer serviceDirected local launch of Cellular One brand in Western Mass and implemented new sales and marketing initiatives that increased customer growth by 500% and market share by 9%. Negotiated new distribution contract, reducing commission payments by 30% Responsible for design and implementation of Cellular One Signature Stores that served as a model for other regional business segments.

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  SNET Wireless

  • Market Distribution Staff Manager

    • 1996 - 1997

    Managed relationship and performance of third party wireless distribution network, representating 75% of total activationsannually, 142 locations.

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  LINX Cellular

  • Indirect Sales Manager

    • 1994 - 1995