Experience

• 

  Pemberton Park & Leisure Homes

  • Wigan, England, United Kingdom

  • Digital Marketing Executive

    • Jan 2024 - Present
    • Wigan, England, United Kingdom

• 

  SIG plc

  • Warrington, England, United Kingdom

  • Content Coordinator

    • Oct 2022 - Jan 2024
    • Warrington, England, United Kingdom

• 

  Insider Media

  • United Kingdom
  • Media Production
  • 1 - 100 Employee

  • Senior Digital Co-ordinator

    • Jan 2022 - Oct 2022

  • Digital Co-ordinator

    • Jun 2019 - Dec 2021

  • Digital & Membership Administrator

    • Jan 2019 - May 2019

• 

  Patient Plan Direct Ltd

  • Daresbury, Cheshire, United Kingdom

  • Client Services Coordinator

    • Mar 2017 - Jan 2019
    • Daresbury, Cheshire, United Kingdom

• 

  Galaxy Optical Services

  • United Kingdom
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Website Administrator

    • Jan 2014 - Mar 2017

    Website Assistant (Website Team) January 2014 - March 2017• Managed the online ‘Live Chat’ function (WhosOn Client) on www.tescoopticians.com• Placed spectacle orders for customers via telephone• Answered queries from customers via e-mail• Replying to Trustpilot reviews online• Booked/cancelled appointments for customers via the ‘Live Chat’ function• Initiated ‘Chats’ by inviting• Helping customers place orders online• Used CMS system to add/remove out of stock products from the website• Used CMS system to update revolving banners with new offers/products• Produced monthly reports for manager regarding ‘Live Chat’ effectiveness• Produced daily reports for director regarding sales the previous day/week• Working knowledge of PayPoint.net• Liaised with other departments of the business via Vivantio• In charge of Tesco Opticians Twitter/Facebook accounts when Social Manager is on leave

  • Fulfilment Supervisor

    • Dec 2006 - Jan 2014

    Fulfilment Supervisor (Contact Lens Department) December 2006 – January 2014Added responsibility for:• Contact clients to discuss lens or IT issues• Use Galaxy Admin to investigate customer waiting times• Contact suppliers with regard to overdue orders• Responsible for department work scheduling to ensure effective use of manpower• Data analysis of contact lens internet sales• Create sales reports for departmental managers• Arrange supplies of stock to new clients• Run weekly meetings with departmental managers to discuss future projects and new products• Arrange supplies of optical goods to Europe wide clients• Responsible for providing HMRC with ATR data• Responsible for producing despatch information using logistic providers software

  • Fulfilment Administrator

    • Aug 2005 - Dec 2006

    Fulfilment Administrator (Contact Lens Department) August 2005 – December 2006• Used Scan and Dispatch software to produce delivery notes for customer orders• Liaise with suppliers to find out due dates for missing orders and place orders for lenses via phone, E-Mail and Fax.• Used Hansa software to invoice bespoke lenses• Pick and dispatch contact lens orders by using wireless handset• Pick and dispatch accessories/sunglasses orders by using wireless handset• Responsible for departmental stock control thus ensuring orders could be picked and dispatched

  • Supply Chain Assistant

    • Oct 2004 - Aug 2005

    Purchasing Assistant/Supply Administrator October 2004 – August 2005• Using Sage software to book in frames bought from other companies• Complete frame quality checks for all samples and new deliveries• Ensure all frame quality checks are signed off by director of company and manager of the lab within 3 days of receipt.• Responsible for updating Hays DX dispatch documentation• Using Sage software to check and update stock levels• Used Galaxy Admin to produce managerial reports• Ran contact lens/fulfilment department for 1 month while regular staff were on holiday

  • Call Agent

    • May 2004 - Oct 2004

    Customer Service Agent May 2004 – October 2004 • Responsible for the scheduling of customer appointments• Use Galaxy COAD to enter and update customer details• Responsible for controlling electronic documentation for customer records.• Dealing with customer enquiries.• Liaise with opticians with regard to customer appointments.• Managed order requests from pharmacies for optical accessories.• Act as liaison between clients and other company departments.