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Dave Cook
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- Itil
- Service Delivery
- Service Management
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Bio
Experience
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Singapore
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IT Services and IT Consulting
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700 & Above Employee
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Global Head of Service Delivery - Digital Transformation
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Nov 2020 - Present
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Account Manager
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Jun 2014 - Present
Account Manager & SDM for Deutsche Bank
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Vice President of Service Delivery
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Oct 2009 - Present
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Service Delivery Manager
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Sep 2009 - Feb 2012
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Service Resolution Manager
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Nov 2005 - Mar 2009
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Primary Care SME & Test Lead
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May 2004 - Oct 2005
Providing Subject Matter expertise on Primary Care systems to Accenture consultants, drawing on 18 years experience to an organisation recently entering the Primary Care market through the National Program for IT project. Additionally created test scxeanrios and managed teams of resource to test software.
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National Support Manager
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Jun 1985 - Mar 2002
Providing Service support functions and logistical on-site support to 5000 GP surgeries, WH Smiths, ARGOS ; Co-op stores throughtout the UK & Ireland. Responsible for Service Support desk, Incident, Problem and Release management with a team of 100 personnel operating from 4 UK locations.
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Education
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1983 - 1985Durham University
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Industry Focus. “IT Services and IT Consulting”
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