Experience

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  National Bank of Kuwait

  • Kuwait

  • Senior Associate Officer

    • Nov 2018 - Present
    • Kuwait

• 

  American University of the Middle East

  • Kuwait

  • Senior Administrative Assistant – Provost Office

    • Jan 2010 - Nov 2018
    • Kuwait

    - Develop processes with the needed forms & share them with all the other departments- Prepare the semester timeline & events calendar- Coordinate the task distribution & completion among the admin assistants- Coordinate Faculty Awards & Faculty Academic Promotion ceremonies- Coordinate the beginning and end of semester arrangements- Coordinate end of semester Course Evaluations & Course Folder tasks- Coordinate the Final Examination & Grades Announcement- Coordinate the Group Emails & Business Cards- Coordinate the Academic Support Unit email address- Prepare agenda and attend meetings to record minutes- Train the new joiners of the admin assistants- Proceed with class cancellations & room reservations- Proceed with memos, petty cash request, office stock purchase orders & monitor inventory- Manage the daily calendar & committee meetings- Proceed with the deans, heads & all other departments’ daily inquiries- Proceed with the forms submitted by students & faculty members & update the tracking system- Maintain the electronic and hard filing systemRegistrar Officer:- The contact point for all type of forms submitted by the students- Issue To Whom It May Concern letters requested by students- Process Change of Attendance requests submitted by the faculty members- Assist in the preparations of faculty semester schedule, student enrollment & classrooms readiness- Assist in publishing the final grades of the semester on the student system- Participate in the occasional events of the semester- Maintain updated soft/hard filing system of student recordsStudent Affairs Officer ( Under Graduate & MBA ):- Provide the students with all the academic/non-academic policies & calendars- Handle the academic/non-academic forms & requests- Assist in exam invigilation- Participate in student admission orientation, student elections, and graduation ceremonies

• 

  Kuwait Airways - Oasis Club Department

  • Kuwait

  • Customer Service & Call Center Agent

    • Mar 2006 - Jan 2010
    • Kuwait

    - Booking tickets against miles & issuing the vouchers of redemption miles- Contacting the customers for flight confirmation & flight cancellations/changes- Registering purchased tickets for miles earning- Enrolling new members & providing information about types of tickets, policies, and guidelines- Coordinating weekly reports, break shifts & call/customer shifts- Assisting the back office admins in daily correspondences

• 

  Abbas Ali Al-Hazeem & Sons General Trading Company

  • Kuwait

  • Executive Secretary of the General Manager

    • Jan 2004 - Feb 2006
    • Kuwait

    - Assist in planning and preparing meetings- Prepare correspondences, maintain the filing system & manage the day-to-day operations of the office- Maintain the inventory of office supplies- Direct the general public to the appropriate staff member- Receive, answer, direct and relay phone calls, emails and fax messages

• 

  Infozone Website Designing Company

  • Kuwait

  • Receptionist and Secretary

    • Sep 2003 - Dec 2003
    • Kuwait

    - Daily websites updating duties- Type all the paragraphs to be inserted into different websites- Follow up on finalizing the website's readiness according to deadlines- Prepare correspondence and documents, follow up on meetings & room bookings- Answer, screen, and direct calls, direct visitors to suitable employees, manage soft/hard filing system- Control inventory relevant to reception area & stationary, coordinate mail flow in and out of office