Bio
Credentials
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Design Thinking: Customer Experience
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Experience
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Librarian
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Mar 1987 - Present
I am a Reference Librarian in a busy metropolitan branch. I am the Collection Maintenance representative for our branch. I have extended experience in children's programming. I have been responsible for providing the Summer of Reading program system-wide (1987 - 1991) and serving as the branch Summer of Reading coordinator from 1991 to 2013. I have provided Story Time for toddlers and literacy programs for infants. I enjoy interacting with customers young and old and offering Reader's Advisory services. I am proficient in electronic resources and able to navigate these sites to provide customers with information they need.
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Manager - China, Silver. Glass
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Jun 1984 - Mar 1987
Supervised six employees; merchandising of china, crystal silver and gift department; inventory; retail; customer service
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Department Manager/China, Glass
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Sep 1982 - Mar 1987
At The Denver Dry Goods, I was reponsible for managing six employees. We conducted inventory twice annually. The store in Cherry Creek was the second highest in profit for the Denver Dry Goods Department store. I began as a sales clerk, became the assistant manager and manager of the department in three years (1984 - 1987).
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Education
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1981 - 1982University of Denver
Masters, Library and Information Science -
1977 - 1981Univeristy of Colorado - Boulder
Bachelor of Arts, History
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Industry Focus. “Education Management”
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References
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