Experience

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  Mercedes-Benz Landmark Cars Gujarat

  • Vadodara, Gujarat, India

  • Deputy General Manager - Branch Head

    • Nov 2022 - Present
    • Vadodara, Gujarat, India

    Independently managing entire business operations and showroom for new and pre-owned cars sales of Mercedes Benz at Central Gujarat territory based out of Vadodara.  Supervises a team of 2 Sales Mangers, 6 Sales Consultants and 7 in support staff including Operations executive, RTO executive, Customer care Manager, Star Assist, Finance manager, Admin Executive and Manager Pre-Owned cars.  Make important decisions regarding Sales and Operations, thereby achieving high level of customer satisfaction and high yields for the department in accordance with the company management goals.  Defining market goals for new vehicle sales, coordinating these with performance targets stipulated by company and drawing up action plans. Support marketing department in planning quarterly/monthly marketing plan and marketing budget as per sales target.  Implementation of various marketing activities and ensure active involvement in direct/media marketing and in various events and customer loyalty activities.  Take care of Human resource management at the location right from interviewing and selecting new staff as per OEM requirements, developing an induction plan, managing, coaching and motivating employees and thus ensuring a high performing team.  Ensure timely and efficiently handling of any customer queries/concerns thereby ensuring high customer satisfaction throughout the journey.  Actively management of operations including inventory management and handling of livestock at the location.  Implementing all guidelines set by OEM in managing showroom and ensuring all Luxe elements and customer touch points demonstrates high level of luxury standards.

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  HDFC Bank

  • Baroda

  • Manager of Sales

    • Jul 2018 - Nov 2022
    • Baroda

     Manage a direct team of 15 Sales Executives and 1 Team Leader across central Gujarat and Panchmahal district.  Achieve sales targets of various products which includes Business Cards, Loan on credit cards, Retail Assets, CASA, Merchant products, Corporate Fastag & Prepaid cards.  Work closely with branches (Cluster Heads, BMs and branch staffs) for generating leads. To implement sales strategy and ensure productivity of the field force through strong monitoring mechanisms.  Responsible for achieving branch Fincon targets and timely activation of branch staffs. Support branches in handling queries and ensure timely resolution of client`s issues.  Constantly work on team development through identifying the gaps and designing various plans to overcome them.  Adhere to high ethicial standards and comply with all regulations and applicable laws.

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  Value Plus - The Family Office

  • Baroda

  • Branch Head

    • Mar 2015 - Feb 2018
    • Baroda

     Lead, manage and drive a team of 14 employee and thereby responsible for planning, execution and monitoring of overall branch functioning. Handle existing clients and ensure up-sell and cross-sell revenues through sales of products like Mutual Funds, equity, life & general insurance, PMS schemes and assets products like business loans, loan against securities etc. Identify and source HNI and Ultra HNI clients for the firm through various marketing strategies in open market and through references. Identify various opportunities for promotions and branding and conduct client seminars and promotional events in various clubs and associations like Golf Club, NRI parent`s association, Federation of Gujarat Industries, etc.  Prepare financial planning reports for new prospects and work closely with Research team in preparing half yearly client`s portfolio reports for review meets.  Work closely with HR manager for hiring of competent personal for the firm and ensure smooth functioning of all departments by reviewing and proper implementation of SOPs.

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  Kotak Mahindra Old Life Insurance Limited

  • Surat Area, India

  • Branch Manager

    • Jan 2013 - Mar 2015
    • Surat Area, India

     Build a long term valuable Agency business in the location by building a successful, highly credible and trusted distribution channel that predictably achieves business results. Managing a team of 8 Sales Managers & 110 Life advisors. Own and drive all business enabling processes: like recruitment, selection of SM & LA Training, Performance management, Service Delivery etc. Enable early success of SMs through initial hand holding, training and joint field work. Ensure Compliance of the Branch on Audits and Regulatory Standards & Manage Operating Costs and Supervise Day to Day Branch Operations. Supervise administration, client servicing and HR functions of the branch. Accountable for overall profitability of the branch.

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  Max Life Insurance Company Limited

  • Baroda

  • Business Development Manager

    • May 2010 - Jan 2013
    • Baroda

     Responsible for sales of NRI/HNI business in the assigned territory and achieve new business in terms of case size, cases rate and active agents. Increase distribution of NRI business by working closely with the branches and supporting them in identifying, approaching and closing NRI customers.  Plan and implement sales strategy, sales monitoring and business development. Generate leads from individual efforts, references, sales managers and advisors to achieve desired revenues for the organization. Plan & execute regional promotional activities and ensure high revenues against plan budgets.  Ensure the NRI & HNI Regional Promotions & activities are within Budgets.

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  GE Money Financial Services Ltd.

  • Ahmedabad, Gujarat, India

  • Area Sales Manager

    • May 2005 - Mar 2010
    • Ahmedabad, Gujarat, India

     Ensure sales of Life and GI (PA and loan secure) through various branches and DST channels in Gujarat.  Lead and motivate a team of 6 Relationship Managers and work closely with them in field to achieve LI targets.  Increase penetration of GI products from branches by driving various cross sell strategies and provide stand alone support for all sales and service related queries.  Ensure regular promotional activities & regular training programs for DSTs, DSAs and Channel Managers.