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Darryl Rodwell profile image

Darryl Rodwell

Customer Service Representative at MedStar Health
Intro Book
Customer Service Professional with expertise in call centers, technical support, and medical billing.
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Location
Baltimore, Maryland, United States, US
Skills
  • Call Centers
  • Customer Service
  • Credit
  • Technical Support
  • Troubleshooting
  • Show all
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Bio

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Darryl Rodwell is a seasoned customer service professional with 10+ years of experience in call centers, technical support, and medical billing. He has a strong background in credit and accounting, with expertise in HIPAA and medical terminology.

Experience

  • MedStar Health
    • White Marsh, Maryland
    • Customer Service Representative
      • Dec 2017 - Present
      • White Marsh, Maryland

      Answer inbound calls relating to bill pay, updating insurance, submitting medical record audits, requesting UB-04 claim forms to be sent to various insurance companies

  • CareFirst BlueCross BlueShield
    • Customer Service Associate
      • Dec 2014 - Present

      Assist members and providers with medical benefits and claims

  • Pinkerton Screenings
    • Hunt Valley, Maryland
    • Quality Assurance Analyst
      • Sep 2014 - Dec 2014
      • Hunt Valley, Maryland

      Audit reports for client background screenings

  • MPI Labels of Baltimore Inc.
    • Baltimore, Maryland Area
    • Quality Control
      • Apr 2014 - Aug 2014
      • Baltimore, Maryland Area

      Testing the quality of Ink and Materials used in our products, Data Entry, Resolving Customer Complaints

  • ZeniMax Online Studios
    • Hunt Valley, Maryland
    • Gaming Contact Center Rep
      • Mar 2014 - Apr 2014
      • Hunt Valley, Maryland

      Providing Customer Service for ConsumersAnswering general questionsAnswering inbound callsTransferring to different Departments

  • MHBE
    • Baltimore, Maryland
    • Call Center Rep
      • Oct 2013 - Feb 2014
      • Baltimore, Maryland

      Informed consumers of Affordable Care ActAnswered consumers inquiriesProvided I T supportEscalated to Resources DepartmentComplete online Enrollment/Application

  • CMD Outsourcing Solutions, Inc.
    • Baltimore Area, Maryland
    • Call Center Representative
      • Jun 2013 - Oct 2013
      • Baltimore Area, Maryland

      Answer inquires from incoming studentsDirect to correct departmentsTook inbound/outbound calls

  • CAB Asset Management
    • Towson, Maryland
    • Collections Specialist
      • Dec 2011 - Jun 2013
      • Towson, Maryland

      Inform consumers about delinquent accountsSet up different payment arrangements with consumersSettled accountsReport to Credit Agencies

  • Talon Computers
    • White Marsh, Maryland
    • Customer Service Representative
      • Jun 2007 - Oct 2010
      • White Marsh, Maryland

      Answer inquiries from customersSold computers to different companiesProvided technical support and troubleshootingAnswered inbound/outbound calls

Education

  • 2010 - 2011
    Red Rock High School
    GED, General Studies
  • 2010 - 2011
    Red Rock Job Corps
    Business Information and Techology, Business Administration and Management, General
  • 2014 -
    The Community College of Baltimore County
    Bachelor of Business Administration (BBA), Business Administration and Management, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Health, Wellness and Fitness”

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