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Darryl Nixon

Senior CX Quality Manager at Noom
Intro Book
Darryl Nixon is a seasoned quality assurance professional with 18 years of experience, holding senior management positions at top companies, including a Master's degree in Business Administration from Strayer University.
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Location
Fort Mill, South Carolina, United States, US
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Bio

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Darryl Nixon is a seasoned professional with extensive experience in quality assurance and management. He has held senior roles at top companies such as Noom, Coinbase, and AvidXchange, Inc., where he has demonstrated expertise in leading quality assurance teams and driving process improvements. With over 15 years of experience, Darryl has developed a strong background in quality operations, having worked at UnitedHealth Group, Convergys Intelligent Contact, and Sitel Group. He has also honed his skills in management, having held positions such as Director of Quality Assurance and Operations Manager. Darryl holds a Master of Business Administration (M.B.A.) from Strayer University and a Bachelor of Applied Science (B.A.Sc.) in Mass Communication/Media Studies from Barber Scotia College. He is proficient in multiple languages, including English and Spanish.

Credentials

  • Lean Six Sigma Green Belt (ICGB)
    The Ohio State University
    Nov, 2020
    - Apr, 2026
  • American Society for Quality Member
    American Society for Quality (ASQ) - MENA
    Jan, 2021
    - Apr, 2026
  • NAED Nationally Certified Quality Assurance Leader
    NATIONAL ACADEMY OF EMERGENCY MEDICAL DISPATCH

Experience

  • Noom
    • New York, New York, United States
    • Senior CX Quality Manager
      • Aug 2022 - Present
      • New York, New York, United States

  • Coinbase
    • United States
    • Internet Publishing
    • 700 & Above Employee
    • Senior Manager of Global Quality Assurance (18% Layoff)
      • Jan 2022 - Jun 2022

    • Manager of Quality Assurance
      • Nov 2021 - Dec 2021

  • AvidXchange, Inc.
    • United States
    • Software Development
    • 700 & Above Employee
    • Director of Quality Assurance
      • Aug 2019 - Nov 2021

    • Senior Manager of Quality Assurance
      • Feb 2018 - Aug 2019

  • UnitedHealth Group
    • Senior Manager of Quality Assurance
      • Feb 2017 - Feb 2018

    • Quality Operations Manager
      • Nov 2014 - Feb 2017

  • Convergys Intelligent Contact
    • United Kingdom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Operations Manager
      • Sep 2011 - May 2013

    • Sr Associate of Quality Performance
      • Jun 2008 - Sep 2011

    • QA Manager
      • Dec 2004 - Jun 2008

  • Sitel Group
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Quality Assurance Manager
      • Jun 2003 - Dec 2004

    • Quality Assurance Specialist
      • Sep 2001 - Jun 2003

    • Customer Service Associate
      • May 2000 - Aug 2001

  • Peebles
    • Concord, NC
    • Sales and Retail Manager
      • Apr 1996 - Jul 2000
      • Concord, NC

Education

  • 2006 - 2010
    Strayer University (VA)
    Master of Business Administration (M.B.A.)
  • 1996 - 2000
    Barber Scotia College
    Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies

Suggested Services

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Industry Focus. “Computer Software”

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