See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Darryl Jackson profile image

Darryl Jackson

Computer User Support Specialist II at State of Maryland
Intro Book
IT professional with 20+ years of experience in customer service and software documentation.
  • Claim this Profile
Location
Baltimore, Maryland, United States, US
Skills
  • Windows
  • Customer Service
  • Microsoft Office
  • Computer Hardware
  • Windows 7
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Darryl Jackson is a seasoned IT professional with 20+ years of experience in customer service, computer hardware, and software documentation. He has worked as a Computer User Support Specialist II at the State of Maryland and has expertise in Windows, Microsoft Office, and Adobe Creative Suite.

Credentials

  • Gmail Advanced Tips and Tricks
    LinkedIn
    Apr, 2020
    - May, 2026
  • Gmail Essential Training
    LinkedIn
    Apr, 2020
    - May, 2026
  • Google Drive Essential Training
    LinkedIn
    Apr, 2020
    - May, 2026
  • Google Forms Essential Training
    LinkedIn
    Apr, 2020
    - May, 2026
  • Google Hangouts Essential Training
    LinkedIn
    Apr, 2020
    - May, 2026
  • Learning Microsoft Surface and Other 2-in-1s
    LinkedIn
    Apr, 2020
    - May, 2026
  • Learning the Microsoft Edge Browser
    LinkedIn
    Apr, 2020
    - May, 2026
  • Team Collaboration in G Suite
    LinkedIn
    Apr, 2020
    - May, 2026
  • Windows 10: Advanced Troubleshooting for IT Support
    LinkedIn
    Apr, 2020
    - May, 2026
  • Windows 10: Security
    LinkedIn
    Apr, 2020
    - May, 2026
  • Windows 10: Troubleshooting for IT Support
    LinkedIn
    Apr, 2020
    - May, 2026
  • How to Project Vocal Confidence
    LinkedIn
    Mar, 2020
    - May, 2026
  • Learning ITIL®
    LinkedIn
    Mar, 2020
    - May, 2026
  • Windows 10 Fall Creators Update Essential Training
    LinkedIn
    Mar, 2020
    - May, 2026
  • Windows 10: Administration
    LinkedIn
    Mar, 2020
    - May, 2026
  • Windows 10: Manage Identity
    LinkedIn
    Mar, 2020
    - May, 2026
  • Windows 10: Tips and Tricks
    LinkedIn
    Mar, 2020
    - May, 2026

Experience

  • State of Maryland
    • Linthicum Heights, Maryland, United States
    • Computer User Support Specialist II
      • Jul 2019 - Present
      • Linthicum Heights, Maryland, United States

  • Diamond Eye Sports
    • Web Designer / IT Specialist
      • Dec 2011 - Jul 2019

  • Carroll Home Services
    • Baltimore, Maryland Area
    • Credit Specialist
      • Dec 2014 - Jun 2019
      • Baltimore, Maryland Area

      Handled inbound/outbound calls from clients and different departmentsUpdated accounts with current contact informationOpened and modified work orders for delivery and serviceHandled payment transactions via cash, CC or ACH/debitCreated cases with notes to follow-up if neededAssisted clients with payment arrangements to settle balancesReinstated terminated accountsAs Salesforce liaison, had meetings with developers and notified staff of changes to the systemProvided live data and account information to developers in case of issues/errors Assisted the Field Service Supervisors in reviewing and logging high-volume service accounts Provided full training classes for new hires in Salesforce, NCO, budgets and other protocolProvided individual training classes for current and returning employees

  • Athletica
    • Web Designer
      • 2014 - 2014

  • KIDD International
    • Baltimore, Maryland Area
    • Medical Billing Specialist
      • Aug 2011 - Feb 2013
      • Baltimore, Maryland Area

      Processed incoming mailReviewed medical records and incident informationApplied insurance and payment informationAnswered phones to gather information from clientsCompliant with HIPAA regulations100% accuracy rating with data entry

  • e4e
    • Baltimore, Maryland Area
    • Tech Support Specialist
      • Jul 2007 - Feb 2009
      • Baltimore, Maryland Area

      Handled inbound calls from clients for various for ScholasticSupported both the Legacy and Enterprise versions of the softwareTrained in the Creative Curriculum software during that time; answered calls for both clientsTrained in handling live webchats for ScholasticTransferred to the FileMaker department Began studying under the Quality Assurance officer

Education

  • Baltimore Polytechnic Institute
    Mathematics

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Software”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles